Business, Sports, Customer Service
Neil Mar Boniao
Customer Service/Sr Real Time Representative, WFM
Ozamiz
Summary
Knowledgeable Reak Time Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 9+ years of experience in workforce assessment.
Overview
4
4
years of post-secondary education
Work History
Sr. Real Time Representative, WFM
Concentrix
Cebu
02.2009 - 07.2022
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Managed overtime, shift swaps, breaks and PTO requests.
- Produced and updated documents, reports and tracking spreadsheets using Excel, IEX and Avaya CMS Supervisor.
Education
Bachelor of Arts - Psychology
University of The Philippines in The Visayas Cebu
Cebu 06.2004 - 04.2008
Skills
Daily timekeeping
undefinedInterests
Running, Cycling, Online Gaming, Gardening, and Farming
During my rest days, I am actively engaged with running and cycling. I am also into taking care and raising poultry and livestock. Also, as a form of relaxation, I am into online gaming like 'role playing' games.
Timeline
Sr. Real Time Representative, WFM
Concentrix
02.2022 - 07.2022
Bachelor of Arts - Psychology
University of The Philippines in The Visayas Cebu
06.2004 - 04.2008
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