Neil John Disca

Present, promote and sell At&t products/services using solid arguments to existing and prospective customers · Perform cost-benefit and needs for existing At&t customers.

Assists in preparation of reports and tracks clients training; Assists in the formulation of learning objectives; plans, designs, and develops methods for the assessment and evaluation of training effectiveness; Performs other duties the superior may assign.

Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.

Serves customers by selling At&t products and meeting customer needs. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors such as Wireless mobile phones.

Oversees the team and motivates them to do their job efficiently. Provide daily objectives, develop reward systems for productivity that motivate new hires and seasoned workers alike and communicate any issues with upper management to reach business goals effectively.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Managed high levels of call flow and responded to technical support needs.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.