Neil Christopher Zerna
Process Executive
Pasig, Metro Manila
Summary
Dynamic professional with extensive experience at Cognizant Technologies Solutions, excelling in CRM management and client retention. Proven ability to enhance customer satisfaction through proactive outreach and effective sales strategies. Skilled in data accuracy and relationship building, driving successful outcomes in fast-paced environments. Committed to delivering exceptional results and fostering long-term client partnerships.
Overview
4
4
years of professional experience
Work History
Process Executive - Data Strategy
Cognizant Technologies Solutions
02.2025 - Current
- Managed and updated customer records using CRM platforms, ensuring data accuracy and completeness.
- Supported sales operations through accurate data entry, lead tracking, and opportunity management.
- Proactively contacted clients via email to address concerns before escalation, improving customer satisfaction.
- Assisted in executing retention processes to maintain long-term client relationships.
- Coordinated follow-ups and monitored customer accounts to ensure timely communication.
- Generated reports and maintained organized documentation to support sales performance tracking.
Sales Representative
Foundever (Sitel)
05.2023 - 08.2023
- Executed sales and marketing initiatives to promote products and increase brand awareness.
- Quickly learned and communicated product features and benefits to drive customer acceptance.
- Built strong, long-term relationships with clients through a customer-centric approach.
- Effectively handled objections and navigated ambiguous situations to close sales opportunities.
- Maintained high levels of customer satisfaction through consistent follow-ups and support.
Outbound Telesales Representative
StarTek
06.2022 - 03.2023
- Managed customer data and transactions using CRM systems, including SAP and Atlas.
- Conducted outbound calls to engage clients, provide updates, and resolve inquiries.
- Built rapport with clients to strengthen relationships and improve customer retention.
- Identified and resolved sales tax discrepancies within SAP, ensuring compliance and accuracy.
- Maintained accurate records and ensured timely follow-ups on outstanding concerns.
Education
No Degree - Nursing
Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
CRM Management & Database Administration
CRM Systems: SAP, Atlas, Salesforce, Engage
Sales Support & Data Entry
Sales & Marketing Strategy
Client Retention & Satisfaction
Outbound Calling & Client Outreach
Timeline
Process Executive - Data Strategy
Cognizant Technologies Solutions
02.2025 - Current
Sales Representative
Foundever (Sitel)
05.2023 - 08.2023
Outbound Telesales Representative
StarTek
06.2022 - 03.2023
No Degree - Nursing
Our Lady of Fatima University
04.2001 -