Neil Antoni Bobis
Process Improvement Specialist
Naga, Province Of Camarines Sur
Summary
I'm currently working as a Process Improvement Specialist with a proven track record at Homeaglow Inc., enhancing customer satisfaction and reducing cancellations. Skilled in creative problem solving and critical thinking, I understand customer feedback to drive impactful changes, resulting in improved service delivery and increased customer loyalty. Highly organized and detail-oriented, I excel in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Process Improvement Specialist
Homeaglow Inc.
07.2024 - Current
- Enhance customer satisfaction by addressing concerns via email, effectively reducing cancellation rates.
- Analyze customer feedback to identify trends and help with process improvement.
Customer Service Representative
Bell Canada
02.2023 - 01.2024
- Assisted an average of 30 customers per day, ensuring all interactions were handled with the utmost professionalism and courtesy.
- Resolved satellite TV and mobility technical issues by analyzing the customer’s problem and utilizing problem-solving skills.
Retention Specialist
Virgin Plus Canada
11.2022 - 01.2023
- Handled an average of 20 escalation calls per day
- Matched competitor offers and addressed customer frustrations, resulting in a decrease in customer cancellations.
- Up-selling products to customers after resolving their main concern.
Customer Service Representative
Virgin Plus Canada
05.2022 - 10.2022
- Handled an average of 40 calls per day
- Provided prompt customer service with a professional, friendly, and patient attitude
- Listened to customer concerns and provided effective solutions, leading to an increase in customer satisfaction ratings.
Education
Bachelor of Science - Electronics Engineering
Ateneo De Naga University
Naga, Province Of Camarines Sur, Philippines 05.2001 -
High School Diploma -
Ateneo De Naga University
Naga, Province Of Camarines Sur, Philippines 05.2001 -
Skills
- Creative Problem Solving
- Multitasking
- Critical Thinking
- Excellent Communication Skills
- Fast Learner
- Computer Literacy
- Extremely Organized and Detail Oriented
- Interpersonal Effectiveness
Timeline
Process Improvement Specialist
Homeaglow Inc.
07.2024 - Current
Customer Service Representative
Bell Canada
02.2023 - 01.2024
Retention Specialist
Virgin Plus Canada
11.2022 - 01.2023
Customer Service Representative
Virgin Plus Canada
05.2022 - 10.2022
Bachelor of Science - Electronics Engineering
Ateneo De Naga University
05.2001 -
High School Diploma -
Ateneo De Naga University
05.2001 -
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