Neil Solamo
Sr. Key Account Manager
Quezon City
Summary
I am a senior key account manager with 24 years of experience in sales industry. Responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Named Account Manager
Huawei Philippines, Inc. (Demo Power, Inc.)
Taguig
05.2022 - 09.2022
- Generate sales revenue and manage accounts
- Identify business opportunities for team’s revenue growth and achieve sales targets
- Contact new clients and generate leads
- Understand the clients and their objectives, set meetings and present products and services to potential clients
- Forecast, track and analyze Key Performance indicators
- Manage critical escalations between the business and the client.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed team communications and information for meetings.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Area Sales Manager
Daffid Industries, Inc
San Juan
10.2021 - 03.2022
- Food Group (Bakery)
- Responsible for finding new accounts and managing existing clients
- Ensures timely and successful delivery of goods and serves as the principal figure of contact between the firm and the client
- Responsible for developing long term relationships with the clients
- Sales opportunity/activity monitoring, tracking and progress update
- Ensure that the clients provide outstanding service and able to efficiently and effectively coordinate queries and resolve complaints
- Provide weekly reports outlining to record all sales opportunity and sales activity, sales closed and collection.
Sr. Key Account Manager
Converge ICT Solutions, Inc
Pasig City
05.2011 - 10.2021
- Corporate Sales (North NCR)
- Secure and solicit new accounts
- Negotiate variations in price, delivery and quality
- Submit prepare sales forecast, strategies and action plan on a monthly/yearly basis
- Prepare presentations and correspondence to potential clients
- Follow up prospect and referral clients from field activity
- Communicate new product and service opportunities, special developments, information or feedback gathered through field activity to appropriate company personnel
- Establish and maintain existing and potential clients through regular visits
- Conduct immediate solution to resolve client’s concerns
- Make accurate, rapid cost calculations.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Supported sales and reporting for large and medium-sized accounts.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked independently with minimal supervision.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Communicated well with broad range of professionals to promote new product and service..
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Prepared and deliver customer sales quotes.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Account Retention Officer
WiFiCity, Inc, FiberCity, Inc
Pasig City
07.2010 - 04.2011
- Reporting to the President, General Manager and Sales Manager, responsible for account retention by ensuring maximization of the lifetime value of clients; this includes overseeing the sales accounts of the company
- Develop a cross – functional retention Sales Department and conduct an analysis of client complaints to determine reasons why clients are dissatisfied
- Manage effective client win-back mailing campaigns supported by online, telephony contact and visitation
- Process renewals, upgrades and termination of service of the clients
- Develop and maintain excellent relations with existing clients resulting in increased levels of client retention
- This is to be achieved through proactive and reactive communication with our clients who have either expressed a wish to terminate their services with us or whose recent account activity indicates that they may be considering upgrade of services
- Proactively contact clients who are identified as at risk of cancellation and ensure that every opportunity to retain these clients is investigated
- Document client outcomes to add to our knowledge of reasons why clients choose to cancel their services with us
- Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation
- Report regularly to Sales Manager, General Manager and President on all activities relating to the role.
Account Manager
Vcargo (Vintel Logistics, Inc.)
Pasig City
04.2008 - 06.2010
- Solicit and secure new accounts for the company
- Conduct follow up sales and service calls to secure accounts and ensure customer satisfaction
- Maintain and develop new business from existing client base
- Canvas for qualified potential accounts
- Acquire new accounts
- Respond to request for quotations of all new-existing clients
- Provide prompt action/solution to any service problems or customer complaints
- Ensure proper coordination between and among different departments in order to deliver satisfactory service for said products.
Executive Secretary
Arab National Bank (Retail Banking Operations)
Riyadh
06.2005 - 08.2007
- Responsible for providing full range of secretarial and clerical support to Assistant General Manager (Head of RBG Finance & MIS Division)
- Perform financial compilations, financial analysis, review product, segment and channel performance
- Communicate information and analysis in clear and concise manner
- Collaborate with regional managers, area managers, district managers, branch managers across the segments
- Partner with business units and senior management in business analysis, planning, target setting, budgeting and forecasting
- Division
- Provides a complete executive secretarial support for a deputy general manager, routing callers and correspondence as necessary and took initiative in drafting and finalizing replies where appropriate to ensure that all matters are dealt with efficiently and appropriately
- Observes confidentiality procedures and register and track accountable documentation to ensure appropriate level of security and control
- Provided a time management diary service for the executive level manager to ensure effective use of time and attendance at all meetings at the appointed times
- Made travel arrangements in a time-effective way, including booking itineraries/venues, ensuring most effective use of executive level manager’s time
- Made all necessary arrangements for the holding of internal committee meetings
- Establishes and maintains records of filing systems replenished stationery and arranged for the efficient operation of office equipment to ensure the department or manager can function effectively and efficiently.
Marketing Supervisor
Cordym Philippines, Inc
Makati City
10.2001 - 06.2005
- Acts as a Branch Supervisor in marketing new clients, conducts credit investigation, interviews, evaluates & appraise documents, updating client files, preparing working papers, receiving payments and issuing official receipts and other day-to-day transactions
- Processes loan applications and conducts background/credit investigation for every applicant
- Releases all approved applicants
- Recommends loanable amount, which suits to the financial qualifications of the client
- Verifies posted checks issued by the borrower bears the same signature with that of the application forms, check vouchers and other documents
- Post payments at the ledgers and monitor accounts
- In-charge for collection of current past due accounts
Marketing Assistant (Asst. Team Leader)
HSBC, Card Products Center
Makati City
03.2001 - 06.2001
- Duties include motivate and train selling agents to achieve credit card objectives and standards
- Managed shifting schedules and responsible for the daily operation of the booth.
Unit Sales Manager
GREPALIFE CORPORATION
Iloilo City
08.2000 - 02.2001
- Responsible for developing and supervising effective insurance agents to meet sales objective
- Carry out sales performance and constantly communicate with agency manager on performance issues.
Administrative Assistant
NISSAN MOTOR PHILS, INC, J Motors, Inc
Iloilo City
11.1997 - 12.1999
- Responsible for providing full range of secretarial and clerical support to President, Vice-President and Departmental Managers
- Undertook administrative arrangements for conferences, seminars and meetings as well as work schedules and travel arrangements
- Assisted also in liaison work and receives all payments and issuance of receipts.
Customer Service Support
PHIL. COMMERCIAL INT’L BANK
Iloilo City
11.1996 - 03.1997
- Assigned in new accounts section, responsible as an assistant to the supervisor, coordinate appointments and checking background for approval by supervisor.
Education
Bachelor of Science - Commerce, Business Administration
University of San Agustin
Iloilo City, Philippines 01.1993 - 01.1997
Informatics - undefined
Professional Devl’t Center
Certificate of Attendance Microsoft Office Proficiency Seminar - undefined
Certificate of Course Completion Microsoft PowerPoint - undefined
Center for Computer Studies
Basic Underwriter’s Training Course - undefined
GREPALIFE
06.2002 - 12.2000
Good Writing Is Your Business-A Seminar On Effective Business - undefined
The Institute For Values
Professional Development - undefined
Career Orientation on - undefined
Ayala Life
CORE) Fil-Estates Marketing Associates - undefined
Skills
MS Office
Additional Information
- Date of Birth - October 24, 1976
- Place of Birth - Parañaque City
- SSS No. - 07-2056055-8
- HDMF - 1210-1952-7253
- Phil. Health - 11-050117745-8
- TIN No. - 908-790-121
Timeline
Named Account Manager
Huawei Philippines, Inc. (Demo Power, Inc.)
05.2022 - 09.2022
Area Sales Manager
Daffid Industries, Inc
10.2021 - 03.2022
Sr. Key Account Manager
Converge ICT Solutions, Inc
05.2011 - 10.2021
Account Retention Officer
WiFiCity, Inc, FiberCity, Inc
07.2010 - 04.2011
Account Manager
Vcargo (Vintel Logistics, Inc.)
04.2008 - 06.2010
Executive Secretary
Arab National Bank (Retail Banking Operations)
06.2005 - 08.2007
Basic Underwriter’s Training Course - undefined
GREPALIFE
06.2002 - 12.2000
Marketing Supervisor
Cordym Philippines, Inc
10.2001 - 06.2005
Marketing Assistant (Asst. Team Leader)
HSBC, Card Products Center
03.2001 - 06.2001
Unit Sales Manager
GREPALIFE CORPORATION
08.2000 - 02.2001
Administrative Assistant
NISSAN MOTOR PHILS, INC, J Motors, Inc
11.1997 - 12.1999
Customer Service Support
PHIL. COMMERCIAL INT’L BANK
11.1996 - 03.1997
Bachelor of Science - Commerce, Business Administration
University of San Agustin
01.1993 - 01.1997
Informatics - undefined
Professional Devl’t Center
Certificate of Attendance Microsoft Office Proficiency Seminar - undefined
Certificate of Course Completion Microsoft PowerPoint - undefined
Center for Computer Studies
Good Writing Is Your Business-A Seminar On Effective Business - undefined
The Institute For Values
Professional Development - undefined
Career Orientation on - undefined
Ayala Life
CORE) Fil-Estates Marketing Associates - undefined
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