Neil Paul Rigor Gonzales
Taguig City
Summary
Accomplished Corporate Trainer with more than 15 years of experience in designing and facilitating orientation and process related programs.
Presented training materials using different approaches to an overwhelmingly positive approval response.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Process Executive Retirement Income
Cognizant Technology Solutions
07.2024 - Current
Retirement Specialist II
Principal Global Services
09.2022 - Current
- Company Overview: Retirement Specialist II, RIS Annuities Manila, RBS Payout/SPGA/Principal Custody Solutions
- Prioritize and process daily work to meet customer service needs
- Assist with Pension services (ie: reports, compliance, and benefit payments) for clients or tasks as well as ensuring timely and accurate completion of customer requests
- Recognize and research unusual or complex situations and provide prompt feedback to client’s management, and internal and external customers
- Propose solutions to meet both client and business unit needs
- Thoroughly document key decisions as they relate to the plan and contract services
- Retirement Specialist II, RIS Annuities Manila, RBS Payout/SPGA/Principal Custody Solutions
B2B High Value Client Account Senior Process Trainer
RingCentral
04.2020 - 03.2022
- Company Overview: B2B High Value Client Account Executive, WCC Shaw Blvd Mandaluyong City
- Maintain and increase existing customer revenue stream within the Small to Medium-sized business space through upsell and cross-sell activities, renewal efforts and, generating referrals
- Manage account portfolio through successful execution of Customer Touchpoint Strategy to improve customer lifespan
- Ensure timely and successful delivery of solution according to customer needs and objectives
- Liaise between the customer and internal teams
- Monitor account usage and drive customer’s product and feature adoption
- Update customer profile to map-out business updates, changes, and account growth throughout the course of the customer’s RingCentral journey
- Responsible for meeting and exceeding assigned revenue and account management targets
- B2B High Value Client Account Executive, WCC Shaw Blvd Mandaluyong City
Process Trainer
Serco Global Services
09.2010 - 08.2016
- Company Overview: Barclays Corporate Bank UK
- Facilitates process training and post support training following adult learning principle
- Completes reporting requirements, coordinates all process improvement initiatives within the quality team
- Conducts assessments required for the process
- Agent coaching and mentoring
- Monitor agents and provide feedback; creates refresher materials for process improvements
- Barclays Corporate Bank UK
Product Trainer
NCO Group Philippines
06.2007 - 07.2010
- Company Overview: AEGON – BANK OF AMERICA US
- AEGON – BANK OF AMERICA US
- Reason for Leaving: Resigned, Account was dissolved
Customer Care Associate
HSBC
06.2005 - 05.2007
- Company Overview: HSBC Customer Care Associate
- HSBC Customer Care Associate
- Reason For Leaving: Resigned due to relocation of the process to another site
Education
Secondary -
St. Paul School of San Antonio
San Antonio, Nueva EcijaElementary -
St. Paul School of San Antonio
San Antonio, Nueva EcijaBachelor of Science - Business Administration
University of Makati
Makati City01.2005
Skills
- Training Facilitation
- Retirement transition support
- Retiree benefits consulting
- Annuity analysis
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and ability.
Personal Email
neilpaulgonzales@yahoo.com
Work Email
gonzales.neilpaul@principal.com
Provincial Address
San Antonio, San Antonio, Nueva Ecija
Personal Information
- Age: 37
- Date of Birth: 05/03/87
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Senior Process Executive Retirement Income
Cognizant Technology Solutions
07.2024 - Current
Retirement Specialist II
Principal Global Services
09.2022 - Current
B2B High Value Client Account Senior Process Trainer
RingCentral
04.2020 - 03.2022
Process Trainer
Serco Global Services
09.2010 - 08.2016
Product Trainer
NCO Group Philippines
06.2007 - 07.2010
Customer Care Associate
HSBC
06.2005 - 05.2007
Secondary -
St. Paul School of San Antonio
Elementary -
St. Paul School of San Antonio
Bachelor of Science - Business Administration
University of Makati
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