NEIL PARILLA

• Recruited, interviewed and hired financial advisors. Implemented mentoring program to promote positive feedback and engagement.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among team members.
• Developed strong team dynamics through regular communication, resulting in improved performance
• Meet with clients to understand their insurance needs, financial goals, and risk factors.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.

• Developed and maintained learning management systems to train clients proper use of the platform.
• Contributed to quality assurance efforts by reviewing deliverables and ensuring alignment with client expectations.
• Conducted post-project evaluations to identify areas of improvement for future initiatives.
• Provided thorough support, problem resolution and navigational assistance for clients via chat and email.

• Managed supplier relationships to ensure timely delivery of products.
• Increased sales by developing and implementing targeted ecommerce marketing strategies.
• Oversaw inventory management practices to align with promotional strategies, avoiding stockouts during peak demand periods.
• Mentored local personnel on best practices and protocols to maximize productivity.

Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.

• Consistently met or exceeded production targets while maintaining rigorous quality control standards - Net Promoter Score (NPS)
• Increased operational efficiency by identifying areas for improvement and implementing appropriate solutions.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Contributed to overall business growth through effective workforce management strategies designed to enhance employee engagement and job satisfaction.
• Achieved remarkable improvement of Net Promoter Score (NPS) and elevating the brand's Trustpilot score.

• Evaluated staff performance and provided coaching to address inefficiencies.
• Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
• Conducted regular meetings with the team to review progress, address challenges, and align goals for successful outcomes.
• Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.

• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.