Neil Diaz
Olongapo City, Province Of Zambales
Summary
With a robust background at PAGCOR, I excel in overseeing slot operations and technical maintenance, demonstrating strong decision-making and computer literacy. My experience spans from customer service to machine troubleshooting, highlighting a track record of enhancing operational efficiency and customer satisfaction. Skilled in both technical support and team supervision, I bring a dynamic skill set to any team.
Overview
22
22
years of professional experience
Work History
Slot Operation Officer 1
PAGCOR
01.2019 - 09.2024
Supervising of SSA 1, SSA 2, SSA 3
Approving of food of customers
Handling of different situations regarding customers
Jackpot Report
Stacker collection
Slot Technical Office
Slot Technical Officer
PAGCOR
01.2016 - 12.2018
Supervision of technical support
Installation of machines
Maintenance of machines: cleaning, installing, resetting, RAM clearing, troubleshooting, and replacement of parts
Slot Operation Officer 1
PAGCOR
01.2012 - 12.2015
Supervising of SSA 1, SSA 2, SSA 3
Approving of food of customers
Handling of different situations regarding customers
Jackpot Report
Stacker collection
Slot Machine Technical Maintenance Assistant
PAGCOR
01.2009 - 12.2011
Maintenance of machines: cleaning, installing, resetting, RAM clearing, troubleshooting, and replacement of parts
Preventive maintenance
Slot Machine Junior Technician
PAGCOR
01.2006 - 12.2008
Worked relating to customer service involving the winnings of customers
Repairing errors and servicing of machines
Detailed as network controller
Slot Machine Attendant
PAGCOR
01.2004 - 12.2005
Handles office work relating to the income of the casino, including daily, monthly, and year-end report
Worked relating to customer service involving the winnings of customers
Detailed as network controller
Roving Token Attendant
PAGCOR
01.2003 - 12.2003
Handles office work relating to the income of the casino, including daily, monthly, and year-end report.
Detailed as network controller
Education
College Undergraduate, 3rd Year - Mechanical Engineering
Technical University of The Philippines
Manila, Metro Manila, PhilippinesHigh School Diploma -
St. Francis of Assisi School
Manila, Metro Manila, PhilippinesSkills
Good Decision-making
Documentation Management
Computer Literate
Minor Troubleshooting of Computer
Experience with Various Slot Machine Equipment
Accomplishments
Model Employee Candidate (Slot Machine Attendant) 2005 Model Employee Candidate (Slot Machine Technical Maintenance Assistant) 2010
Model Employee Candidate (Slot Operation Officer 1) 2014
Model Employee Candidate (Slot Operation Officer 1) 2021
Barcelona Summer Olympics 1992 Philippine Player for Basque Pelota
Timeline
Slot Operation Officer 1
PAGCOR
01.2019 - 09.2024
Slot Technical Officer
PAGCOR
01.2016 - 12.2018
Slot Operation Officer 1
PAGCOR
01.2012 - 12.2015
Slot Machine Technical Maintenance Assistant
PAGCOR
01.2009 - 12.2011
Slot Machine Junior Technician
PAGCOR
01.2006 - 12.2008
Slot Machine Attendant
PAGCOR
01.2004 - 12.2005
Roving Token Attendant
PAGCOR
01.2003 - 12.2003
College Undergraduate, 3rd Year - Mechanical Engineering
Technical University of The Philippines
High School Diploma -
St. Francis of Assisi School
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