Summary
Overview
Work History
Education
Skills
Training
Software
Timeline
Generic

Necy Gale Dela Cruz

Valenzuela

Summary

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Talent Acquisition/Recruitment Lead (Project Based)

EOL LLC
6 2022 - 1 2023
  • Researching and analyzing market trends, competitor activities, and customer needs to identify potential business opportunities
  • Establishing and maintaining relationships with clients, partners, and stakeholders to foster collaboration and drive business growth
  • Creating and implementing effective sales strategies and campaigns to attract new clients and retain existing ones
  • Engaging in negotiations with clients and partners to secure contracts or partnerships that benefit the company
  • Tracking and analyzing the effectiveness of business development strategies and initiatives, adjusting plans as necessary based on performance metrics.

International Business Development Manager

Seaside HB Investment Firm
06.2021 - 08.2024
  • Created a standardized framework for evaluating potential international business opportunities, enabling more informed decision-making and prioritizing efforts.
  • Collaborated with internal teams to develop customized solutions meeting the unique needs of each client or market segment.
  • Delivered presentations at global industry conferences, showcasing the company''s products/services and establishing brand recognition.
  • Negotiated favorable contracts with overseas suppliers, reducing costs and ensuring product quality.
  • Conducted comprehensive market research to identify emerging trends and potential areas for business growth.
  • Boosted revenue generation through the successful acquisition of high-profile clients in various countries.
  • Developed training programs tailored to the specific requirements of each region, ensuring staff members possessed the necessary skills and knowledge to excel in their roles.
  • Conducted regular reviews of ongoing projects to monitor progress against set objectives, taking corrective action as needed.
  • Increased global sales by implementing targeted marketing campaigns tailored to specific regions.
  • Cultivated strong relationships with key stakeholders in target markets, fostering trust and collaboration.
  • Improved efficiency of global operations by streamlining processes and implementing best practices across all departments.
  • Evaluated competitor offerings to identify gaps in our product/service portfolio that could be exploited for competitive advantage or differentiation purposes.
  • Developed strategic partnerships with foreign companies for mutually beneficial growth and expansion.
  • Managed cross-functional teams to successfully execute international projects on time and within budget.
  • Implemented effective risk management strategies to minimize exposure to currency fluctuations, geopolitical instability, and other potential issues affecting international ventures.
  • Spearheaded initiatives aimed at improving cultural awareness among staff members to facilitate smooth interactions with clients from diverse backgrounds.
  • Supported company executives in developing long-term strategies for international expansion and growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Negotiated client contracts and agreements to cultivate profitable business transactions.

Sales and Marketing Virtual Assistant (Project Based)

Reimagine Roofing
07.2022 - 01.2023


  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Cales and Marketing Material and Campaigns.
  • Delivered comprehensive market analysis reports, aiding in strategic planning and competitive positioning.

Virtual Professional (Office and Marketing Assistant)

Reva Global
06.2019 - 06.2022
  • Manual and Automatic Lead Generation
  • Worked with spreadsheets, sales and purchase ledgers and journals
  • Create, Implement and Track Marketing Campaigns
  • Social Media Handler.

Sales and Property Manager

Reva Global
11.2018 - 12.2021
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Office and Property Manager

My Outdesk, LLC
07.2015 - 10.2018
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

Virtual Professional (Realtor)

My Outdesk, LLC
07.2018 - 10.2018
  • Generate leads from Mojo and Salesdialer
  • Set up an appointment for viewing the property
  • Cold Calling - Sellers and Realtors
  • Skip Tracing.

Transaction Coordinator (Realtor)

My Outdesk, LLC
08.2017 - 07.2018
  • Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing
  • Coordinate title/escrow, mortgage loan and appraisal processes
  • Coordinate inspections, assist in negotiations regarding repairs, and coordinate completion of repairs
  • Regularly update & maintain communication with clients, agents, title officer, lender
  • Submit all necessary documentation to office broker for file compliance
  • Input all client information into client database system.

Office Manager

My Outdesk, LLC
03.2017 - 03.2018
  • Lead Generation
  • Perform Quick CMA and Full CMA Reports
  • Present Offers
  • Set-up appointment for viewing the property
  • Text message Follow Up for all Missed Calls
  • Research and Prepare Mailing Lists (Unsafe Structures, Delinquent Taxes)
  • Update Website with Status of Sold Properties to Pending and Sold
  • Prepare Contracts and Amendments
  • Create and Track Marketing Campaigns
  • Manage Closing
  • Order Title Work
  • Add Properties to the MLS
  • Update CRM
  • Files all paperwork systematically.

Virtual Professional (Realtor)

My Outdesk, LLC
05.2017 - 07.2017
  • Generate leads from Podio and Vulcan 7
  • Set up an appointment for viewing the property
  • Cold Calling
  • Manage our company's Realty Juggler workspace.

Virtual Professional (Realtor)

My Outdesk, LLC
02.2017 - 03.2017
  • Fixed Time Cold Calling Session for Investor's system generated prospects
  • Manage our company's CRM workspace.

Quality Evaluator

Convergys PH
06.2013 - 03.2015
  • Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
  • Collaborated with suppliers on improving the quality of raw materials used in manufacturing operations, leading to enhanced final products.
  • Managed documentation related to quality evaluations, ensuring accurate records were kept for reference and regulatory compliance purposes.
  • Streamlined quality evaluation procedures, resulting in increased efficiency and reduced processing time.
  • Maintained up-to-date knowledge on industry trends and advancements, allowing for continuous improvement within the organization''s quality evaluation processes.
  • Worked closely with the research and development team to ensure that new products met established quality criteria before entering production.
  • Reduced customer complaints by conducting regular audits and addressing identified issues proactively.
  • Achieved higher levels of customer satisfaction through meticulous attention to detail during evaluations and timely resolution of concerns.

Sales and Marketing Executive

ScrollMedia Singapore
05.2012 - 06.2013
  • Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
  • Increased sales revenue by developing and implementing strategic marketing plans.
  • Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
  • Delivered informative product presentations at industry conferences, generating buzz around company offerings and attracting new leads.
  • Managed sales promotions and marketing strategies on major social media sites.

Quality of Service Lead Coach

NCO Manila
06.2007 - 04.2012
  • Maintained detailed records of quality evaluations, providing valuable insights for ongoing performance reviews and improvement initiatives.
  • Collaborated with management to develop targeted coaching plans, resulting in higher agent performance levels.
  • Promoted open communication between quality analysts and agents, fostering an environment conducive to growth and learning.
  • Improved customer satisfaction ratings by analyzing call recordings and identifying areas for improvement.
  • Championed a culture of continuous improvement, inspiring agents to strive for excellence in their interactions with customers.
  • Assisted with the implementation of new software tools, increasing overall productivity within the quality assurance department.
  • Contributed to the development of training materials, ensuring new hires were well-equipped for success in their roles.
  • Established strong relationships with key stakeholders, ensuring alignment of quality objectives and ongoing support for improvement initiatives.
  • Played a critical role in reducing average handle time by recommending process improvements based on data analysis.
  • Streamlined reporting processes for increased efficiency in tracking key call center metrics and trends.

Education

Bachelor of Arts - Communication Arts

Polytechnic University of The Philippines
Philippines
05.2004 - 05.2008

Skills

MS Office Knowledgeable

Proficient with Workday

Conflict Management

Data Analysis

Property Management

Wholesaling

Transaction Coordination

Lead Generation

Tools and Software Management

Social Media Marketing

E-commerce strategy

Business Intelligence

Global Mindset

Customer Service

Business development and planning

Team Leadership

Customer Satisfaction

CRM Management

Cross-cultural communication

Pricing strategy

Technical knowledge

Training

  • INSIDE SALES AGENT Training List: Training Knowledge, Inside Sales 101 for different lead types, Objection Handling, Scripting, Buyer and seller real estate practices including documentation per transaction type, Acquisition and liquidation of Bank Owned property, Bank qualifications/approval for Short Sale; REO property, Internet Marketing forms, lead sources, Lead Generation & CRM or database entry, Common Lead Management systems including Boomtown, E Edge, Market Leader, IVAS Training, Real Estate Investing in the US Real Estate Investing, Introduce Wholesaling, Rehabbing, Landlord, Turn Key Providers, Property Managers, Investors vs Agents, Property Analysis, Finding ARV, Comps with the MLS, Comps without the MLS, Farm Review and Analysis, Lead Management - Call Handling, Inbound: Seller Leads, Outbound: Seller Leads, MLS Overview, Working MLS: Investor Perspective, MLS Basics & Understanding, Structured Searches Apprenticeship with Joe Peters, Setup Training Videos, Marketing Roadmap, Podio Training, Property Locator / Birddog Setup, Sample Lease Option Deal Analysis, Set Up Your Investor Websites, What Is Vumber?, How to tell if your lead in Podio is a 'hangup' or a voice mail message, Weekly Group Coaching Calls
  • WHOLESALING LEASE OPTIONS (Joe Mccall) Training List: Important Note About Wholesaling Lease Options Without A Realtor's License, WLO Summary Webinar Replays, Wholesaling Lease Options Simplified, Webinar Series With Joe McCall & Wendy Patton, Wholesaling Lease Options Manual (Main Mind map), Important Interviews With Joe McCall, Module 1 - Introduction, It's A Business, Market Research, Module 2 - Seller Marketing (Part 1), Module 3 - Seller Marketing (Part 2), Module 4 - Talking To Sellers (Part 1), Module 5 - Talking To Sellers (Part 2), Module 6 - Walking Through An Example Deal, Module 7 - Selling the House & Working With Realtors, Module 8 - Other Resources, Special Trainings:, Flipping Houses The Automated Way - Virtual Wholesaling, Flipping Homes While On Vacation, How I Do All My Marketing - Special Webinar, How to Flip Hard To Flip Properties
  • EPIC PRO ACADEMY Training List: The Three Key Areas of Finding Deals, The Four Fastest Methods to Your First (Next) Deal, The Most EFFECTIVE Method to the Rest of Your Deals, How to Know Which Deals are 'Real Deals!', The Most EFFECTIVE Method for Finding Deals, Create a Marketing Plan, Epic Attraction Marketing with Epic Messages, FSBO Attraction Marketing, Frustrated Landlord Attraction Marketing, Fame from Flier Marketing, Realtor Attraction Marketing, Seller Seduction with Facebook, No Lead Left Behind - Follow Up System, How to Block Out Your Competition, How to Influence Sellers and Win Deals, How to C.Y.A. and Finalize the Price and Terms, Get it Under Contract, Alternate Methods to Getting it Under Contract, The First Step to Finding the Money, How to Reduce the Amount of Money You Need to Find, The Best Place to Find the Money, The 'Subject To' Transaction, The Lease Option, 'All Cash' An Overlooked Approach, Getting Creative, Presenting Your Offer, Three Option Letter of Intent, Three Option Letter of Intent Pt. 2, Subject to Investing, Three Option Letter of Intent - Why? What? How?, The Property Marketing Checklist, Headlines and Property Descriptions, Buyers List Blast, Promoting on Craigslist, Promoting on Zillow Rental Manager, Promoting on Facebook, Promoting on LinkedIn, Promoting on REI Social Media, Bandit Signs for Buyers, Property Flier Frenzy, Direct Mail to Cash Buyers, REIA Meeting Madness, Receiving, Accepting and Countering Offers, No Offers and Multiple Offers Strategy, Level 1 Evaluation, How to Protect Your Most Valuable Asset, What Determines a Property's Value?, Level 2 Evaluation [Buy for Cash], Level 2 Evaluation [Buy for Cashflow and Equity], Due Diligence - Digging for Gold, Ethics - What the Gurus Aren't Telling You, Buy and Hold Calculator Tutorial, Exit Strategies, Buyers and Tenants, Private Money, Hard Money, Conventional Financing, 3 Steps to Raising Private Money, How to Wholesale Seller Financed Deals, Weekly group call coaching
  • AUTOMATED WHOLESALING CLASS - SMALL GROUP COACHING Training List: Daily Marketing Scorecards, Private Facebook Group and Voxer, Automated Wholesaling Mindmap, Virtual Wholesaling 2.0, Market Research, Creating and tracking your marketing plan, Using Freedomsoft To Email Offers To Realtors, Building your team of wholesalers, realtors and birddogs, Making Offers and Follow Up, Trainings for the ff. applications/software, How to use http://www.fifindcompsnow.com, How to use fifindcashbuyersnow.com, How to use https://www.intelius.com, How to use www.zbuyer.com, How to use Click2Mail.com

Software

LionDesk: Best for CRM

Zillow Premier Agent: Best for lead generation

Zurple: Best for automated lead nurturing

Catalyze AI: Best for predictive analytics software

REDX: Best for prospecting and phone dialer

Market Leader: Best for exclusive and affordable leads

Curb Hero: Best for open houses

Styldod: Best for virtual staging

Placester: Best for website builder

Canva: Best for DIY design and free templates

Agent Crate: Best for social media posting on-the-go

Coffee and Contracts: Best for marketing templates

Slack: Best for communication and collaboration

Dotloop: Best for transaction management

Agently: Best for coaching and goal setting

MS Offices: Best for any documentation and report materials

Timeline

Sales and Marketing Virtual Assistant (Project Based)

Reimagine Roofing
07.2022 - 01.2023

International Business Development Manager

Seaside HB Investment Firm
06.2021 - 08.2024

Virtual Professional (Office and Marketing Assistant)

Reva Global
06.2019 - 06.2022

Sales and Property Manager

Reva Global
11.2018 - 12.2021

Virtual Professional (Realtor)

My Outdesk, LLC
07.2018 - 10.2018

Transaction Coordinator (Realtor)

My Outdesk, LLC
08.2017 - 07.2018

Virtual Professional (Realtor)

My Outdesk, LLC
05.2017 - 07.2017

Office Manager

My Outdesk, LLC
03.2017 - 03.2018

Virtual Professional (Realtor)

My Outdesk, LLC
02.2017 - 03.2017

Office and Property Manager

My Outdesk, LLC
07.2015 - 10.2018

Quality Evaluator

Convergys PH
06.2013 - 03.2015

Sales and Marketing Executive

ScrollMedia Singapore
05.2012 - 06.2013

Quality of Service Lead Coach

NCO Manila
06.2007 - 04.2012

Bachelor of Arts - Communication Arts

Polytechnic University of The Philippines
05.2004 - 05.2008

Talent Acquisition/Recruitment Lead (Project Based)

EOL LLC
6 2022 - 1 2023
Necy Gale Dela Cruz