Necka Viacrucis
Appointment Setter | Real Estate Agent | Inbound/Outbound Caller
Cebu City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [BPO] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Call Center Representative
Sykes
09.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in timely manner.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Processed debit and credit card and electronic check payments.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Call Center Representative
TechMahindra
09.2022 - 07.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for company.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to success of call center operations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Freelancer
KCCS Bpo Company
01.2022 - 07.2022
- Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.
- Strengthened client relationships with consistent communication and timely project updates.
- Managed multiple projects simultaneously while maintaining high level of attention to detail and organization.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
Education
High School Diploma -
Abellana National School
Osmeña Blvd, Cebu City, 6000 Cebu 07.2021 - 07.2024
Skills
Data Entry
Technical Support
Payment Processing
Customer Service
Appointment Scheduling
Customer Support
Timeline
Call Center Representative
Sykes
09.2023 - Current
Call Center Representative
TechMahindra
09.2022 - 07.2023
Freelancer
KCCS Bpo Company
01.2022 - 07.2022
High School Diploma -
Abellana National School
07.2021 - 07.2024