Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neal Lee

General Manager
886 Scott Avenue, Gladstone, Texas

Summary

  • Proven leader in operations and client relations, with a track record of enhancing customer satisfaction and driving team productivity at Endorphina Games.
  • Expert in account management and teamwork, adept at resolving complex issues, and fostering strong partnerships. Achieved significant improvements in client engagement and operational efficiency, demonstrating exceptional project management and collaboration skills.
  • Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Account Manager

Endorphina Games
07.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Educated clients on new products or services to increase customer engagement with brand.

General Manager

Nexus Gaming Inc.
03.2016 - 08.2021
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Casino Operation Manager

Lotus Gaming
04.2014 - 01.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Legal Associate

Gamebuilders Inc.
03.2013 - 03.2014
  • Increased client satisfaction by providing timely and accurate legal research on various topics.
  • Conducted comprehensive due diligence investigations for corporate transactions, mitigating risks for clients.
  • Analyzed complex legal issues using critical thinking skills, leading to innovative solutions for client challenges.
  • Reviewed contracts thoroughly to identify potential areas of risk or non-compliance before execution by clients.

Payment Merchant Associate

Google Inc.
02.2012 - 11.2012
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Managed vendor relationships effectively, leading to more reliable deliveries and fewer stockouts.
  • Negotiated favorable contracts with suppliers that resulted in cost savings without compromising quality or availability of products.
  • Provided comprehensive training to new employees, ensuring smooth onboarding and integration into the team.

Education

BBA - Business Management

Texas Southern University
Texas, United States
04.2001 -

Skills

  • Account Management
  • Teamwork and Collaboration
  • Account development
  • Customer ServiceGene
  • Operations Management
  • Customer Relationship Management
  • Team Leadership
  • Project Management

Timeline

Account Manager

Endorphina Games
07.2023 - Current

General Manager

Nexus Gaming Inc.
03.2016 - 08.2021

Casino Operation Manager

Lotus Gaming
04.2014 - 01.2016

Legal Associate

Gamebuilders Inc.
03.2013 - 03.2014

Payment Merchant Associate

Google Inc.
02.2012 - 11.2012

BBA - Business Management

Texas Southern University
04.2001 -

Similar Profiles

CREATE PROFILE
Neal LeeGeneral Manager