Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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LEON NEAL CAILPAN

ASSOCIATE PROJECT MANAGER
San Jose Del Monte, Province Of Bulacan

Summary

Dynamic team leader focused on elevating employee satisfaction and driving business success. Recognized for diplomatic communication and a friendly demeanor, fostering a positive work environment while demonstrating a steadfast commitment to employee training and development. Dedicated team player equipped with the expertise to effectively address operational challenges and enhance overall performance. Proven ability to inspire teams and cultivate a culture of collaboration, ensuring consistent achievement of organizational goals.

Overview

15
15
years of professional experience

Work History

Team Lead

LizardBear Tasking Inc
07.2021 - Current
  • Lead, Mentor, and Support: Providing guidance, training, and support to team members to enhance their skills and performance.
  • Performance Driven: Tracking performance and providing direction to reach goals.
  • Task Delegation and Coordination: Assigning tasks, monitoring progress, and ensuring deadlines are met.

Subject Matter Expert

LizardBear Tasking Inc
10.2021 - 07.2021
  • Core Function: To provide specialized knowledge and expertise on a particular subject. To act as a reliable source of information and guidance.
  • Key Responsibilities: Providing expert advice and support. Sharing in depth knowledge with others. Helping to solve complex problems within their area of expertise. Often providing guidance for projects, or creating training materials.Validating information, and ensuring accuracy.

Content Moderator

LizardBear Tasking Inc
10.2020 - 10.2021
  • Manage job content to align with policies to fit client's expectations for public consumption.
  • Steps up to participate in weekly calibration upskill sessions with learning development leads.

Flight Operations Assistant

Dnata Inc
06.2018 - 10.2020
  • Collect and review flight information from the client airline system and provide data by leading the preflight briefing.
  • Coordinate flight information, permits, and action items to Government and Airport Authorities, ground personnel, and client contacts daily.

Transport Network Vehicle Service Partner
12.2016 - 12.2020
  • To connect passengers with drivers through a digital platform (like a mobile app). Facilitates on-demand transportation services.
  • Utilizes technology to provide transport service. Provides a convenient and often more accessible transportation option.

Tech Support Subject Matter Expert

TelePhilippines Inc
12.2015 - 12.2016
  • Manage, gather and analyze tech support call drivers to drive business directives addressing end-user issues.
  • Propose technical process revision to rally customer-centered advocacy.
  • Provide valuable key performance indicator feedback within the supported teams and organization.

Technical Support Representative

TelePhilippines Inc
12.2012 - 12.2015
  • Manage, gather and analyze tech support call drivers to drive business directives addressing end-user issues.
  • Propose technical process revision to rally customer-centered advocacy.
  • Provide valuable key performance indicator feedback within the supported teams and organization.

Process Trainer

Accenture Inc
05.2011 - 10.2012
  • Manage, gather and analyze tech support call drivers to drive business directives addressing end-user issues.
  • Propose technical process revision to rally customer-centered advocacy.
  • Provide valuable key performance indicator feedback within the supported teams and organization.

Data Analyst

Accenture Inc
11.2010 - 05.2011
  • Receive and verify data requirements. Encode details into various client system applications and submit completion reports.
  • Communicate work order with offshore management, and team leads including tracking from receipt to handoff to the next function group.

Education

Bachelor of Science -

PATTS College of Aeronautics
04.2001 -

Skills

Operations management

Personal Information

Marital Status: Married

Timeline

Subject Matter Expert

LizardBear Tasking Inc
10.2021 - 07.2021

Team Lead

LizardBear Tasking Inc
07.2021 - Current

Content Moderator

LizardBear Tasking Inc
10.2020 - 10.2021

Flight Operations Assistant

Dnata Inc
06.2018 - 10.2020

Transport Network Vehicle Service Partner
12.2016 - 12.2020

Tech Support Subject Matter Expert

TelePhilippines Inc
12.2015 - 12.2016

Technical Support Representative

TelePhilippines Inc
12.2012 - 12.2015

Process Trainer

Accenture Inc
05.2011 - 10.2012

Data Analyst

Accenture Inc
11.2010 - 05.2011

Bachelor of Science -

PATTS College of Aeronautics
04.2001 -

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LEON NEAL CAILPANASSOCIATE PROJECT MANAGER