LEON NEAL CAILPAN
ASSOCIATE PROJECT MANAGER
San Jose Del Monte, Province Of Bulacan
Summary
Dynamic team leader focused on elevating employee satisfaction and driving business success. Recognized for diplomatic communication and a friendly demeanor, fostering a positive work environment while demonstrating a steadfast commitment to employee training and development. Dedicated team player equipped with the expertise to effectively address operational challenges and enhance overall performance. Proven ability to inspire teams and cultivate a culture of collaboration, ensuring consistent achievement of organizational goals.
Overview
15
15
years of professional experience
Work History
Team Lead
LizardBear Tasking Inc
07.2021 - Current
- Lead, Mentor, and Support: Providing guidance, training, and support to team members to enhance their skills and performance.
- Performance Driven: Tracking performance and providing direction to reach goals.
- Task Delegation and Coordination: Assigning tasks, monitoring progress, and ensuring deadlines are met.
Subject Matter Expert
LizardBear Tasking Inc
10.2021 - 07.2021
- Core Function: To provide specialized knowledge and expertise on a particular subject. To act as a reliable source of information and guidance.
- Key Responsibilities: Providing expert advice and support. Sharing in depth knowledge with others. Helping to solve complex problems within their area of expertise. Often providing guidance for projects, or creating training materials.Validating information, and ensuring accuracy.
Content Moderator
LizardBear Tasking Inc
10.2020 - 10.2021
- Manage job content to align with policies to fit client's expectations for public consumption.
- Steps up to participate in weekly calibration upskill sessions with learning development leads.
Flight Operations Assistant
Dnata Inc
06.2018 - 10.2020
- Collect and review flight information from the client airline system and provide data by leading the preflight briefing.
- Coordinate flight information, permits, and action items to Government and Airport Authorities, ground personnel, and client contacts daily.
Transport Network Vehicle Service Partner
12.2016 - 12.2020
- To connect passengers with drivers through a digital platform (like a mobile app). Facilitates on-demand transportation services.
- Utilizes technology to provide transport service. Provides a convenient and often more accessible transportation option.
Tech Support Subject Matter Expert
TelePhilippines Inc
12.2015 - 12.2016
- Manage, gather and analyze tech support call drivers to drive business directives addressing end-user issues.
- Propose technical process revision to rally customer-centered advocacy.
- Provide valuable key performance indicator feedback within the supported teams and organization.
Technical Support Representative
TelePhilippines Inc
12.2012 - 12.2015
- Manage, gather and analyze tech support call drivers to drive business directives addressing end-user issues.
- Propose technical process revision to rally customer-centered advocacy.
- Provide valuable key performance indicator feedback within the supported teams and organization.
Process Trainer
Accenture Inc
05.2011 - 10.2012
- Manage, gather and analyze tech support call drivers to drive business directives addressing end-user issues.
- Propose technical process revision to rally customer-centered advocacy.
- Provide valuable key performance indicator feedback within the supported teams and organization.
Data Analyst
Accenture Inc
11.2010 - 05.2011
- Receive and verify data requirements. Encode details into various client system applications and submit completion reports.
- Communicate work order with offshore management, and team leads including tracking from receipt to handoff to the next function group.
Education
Bachelor of Science -
PATTS College of Aeronautics
04.2001 -
Skills
Operations management
Personal Information
Marital Status: Married
Timeline
Subject Matter Expert
LizardBear Tasking Inc
10.2021 - 07.2021
Team Lead
LizardBear Tasking Inc
07.2021 - Current
Content Moderator
LizardBear Tasking Inc
10.2020 - 10.2021
Flight Operations Assistant
Dnata Inc
06.2018 - 10.2020
Transport Network Vehicle Service Partner
12.2016 - 12.2020
Tech Support Subject Matter Expert
TelePhilippines Inc
12.2015 - 12.2016
Technical Support Representative
TelePhilippines Inc
12.2012 - 12.2015
Process Trainer
Accenture Inc
05.2011 - 10.2012
Data Analyst
Accenture Inc
11.2010 - 05.2011
Bachelor of Science -
PATTS College of Aeronautics
04.2001 -
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