Nathaniel Mazon
Analyst
Pampanga
Summary
Results-driven Collection Analyst at Accenture with strong communication skills and a proven track record in enhancing operational efficiency. Successfully implemented process improvements that reduced accounts receivable turnaround time, while fostering client relationships to ensure timely payments. Adept at multitasking and maintaining attention to detail in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Collection Analyst
Accenture
05.2023 - Current
- Analyzed customer accounts to identify delinquency trends and recommend appropriate collection strategies.
- Developed and maintained comprehensive reports on collection activities to enhance operational efficiency.
- Collaborated with cross-functional teams to resolve payment disputes and improve customer satisfaction.
- Implemented process improvements that streamlined collections workflow, reducing turnaround time on accounts receivable.
- Monitored account status and conducted follow-up communications with customers regarding outstanding balances.
- Trained junior analysts on best practices for account management and effective collections techniques.
- Maintained strong relationships with clients to ensure prompt payment and encourage repeat business.
Retail Sales Associate
Concentrix
05.2019 - 06.2022
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Organized merchandise displays to optimize product visibility and drive sales.
- Collaborated with team members to meet daily sales goals and improve store performance.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Executed promotional activities effectively, increasing customer engagement and foot traffic.
- Trained new associates on product knowledge and company policies to ensure consistent service quality.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Customer Representative
Alorica Teleservices Inc.
09.2017 - 04.2019
- Maintained accurate records of customer interactions using CRM software for future reference.
- Provided feedback on common customer concerns to enhance service delivery strategies.
- Participated in training sessions to improve knowledge of products and services offered.
- Adapted quickly to new systems and protocols, ensuring seamless service transitions.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Representative
Teletech
10.2016 - 08.2017
- Resolved customer inquiries via phone and chat, ensuring a positive experience.
- Assisted customers with product selection and order placement, enhancing satisfaction levels.
- Processed returns and exchanges efficiently, minimizing customer wait times.
- Collaborated with team members to address complex issues, improving resolution rates.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Technical Support Representative
STARTEK Philippines INC
09.2015 - 10.2016
- Provided technical assistance to customers through phone and email support.
- Diagnosed and resolved hardware and software issues efficiently.
- Assisted customers in navigating product features and functions.
- Documented support interactions in ticketing system for record-keeping.
- Educated customers on best practices for product usage and maintenance.
- Ensured customer satisfaction by delivering timely solutions and follow-ups.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
No Degree - Information Technology
Skills
Strong communication skills
Self-motivation and drive
Active listening
Professionalism and ethics
Attention to detail
Multitasking
Excellent communication
Timeline
Collection Analyst - Accenture
05.2023 - Current
Retail Sales Associate - Concentrix
05.2019 - 06.2022
Customer Representative - Alorica Teleservices Inc.
09.2017 - 04.2019
Customer Representative - Teletech
10.2016 - 08.2017
Technical Support Representative - STARTEK Philippines INC
09.2015 - 10.2016
STI College Cubao - No Degree, Information Technology