Nathaniel Magale
Recreation Manager
F B Cabahug St. Guizo Mandaue City,CEB
Summary
Enthusiastic Recreation Coordinator skilled in planning activities for people of all ages and interests. Effective leader promoting skills. Known for adaptability, resourcefulness and solutions-oriented problem-solving. Detail-oriented professional with sustaining activity programs that excel and showcase high character standards, performance and participation. Demonstrated leadership to coordinate activities and events with maximum participation. Excellent communication and relationship-building skills.
Overview
12
12
years of professional experience
Work History
Recreation Manager
HomeSource Inc.
01.2022 - Current
- Enhanced customer satisfaction by developing and implementing innovative recreational programs and events.
- Optimized facility usage by coordinating the scheduling of various sports leagues, tournaments, and special events.
- Managed staff scheduling for efficient operation of recreation facilities, ensuring optimal coverage during peak hours.
- Increased membership retention rates by regularly assessing member feedback and adjusting program offerings accordingly.
- Monitored program evaluations continuously, identifying areas for improvement and implementing changes as needed to increase participant satisfaction levels.
- Met or exceeded monthly revenue and training goals.
- Helped clients set and achieve health and wellness goals.
Team Leader / Account Supervisor
AZPIRED
11.2018 - 01.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Built strong relationships with customers through positive attitude and attentive response.
Collection Specialist
AZPIRED
08.2015 - 11.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
Customer Service Representative
AZPIRED
09.2012 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
Mandaue City Comprehensive National High School
Plaridel St. Mandaue City03.2007
Skills
- Multitasking Abilities
- Self Motivation
- Adaptability and Flexibility
- Decision-Making
Timeline
Recreation Manager
HomeSource Inc.
01.2022 - Current
Team Leader / Account Supervisor
AZPIRED
11.2018 - 01.2022
Collection Specialist
AZPIRED
08.2015 - 11.2018
Customer Service Representative
AZPIRED
09.2012 - 08.2015
Mandaue City Comprehensive National High School
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