Overview
Work History
Education
Skills
Languages
Timeline
Tool Proficiency
Generic
NATHANIEL DIEGO NADAYAG

NATHANIEL DIEGO NADAYAG

#12 Happiness St., Block 33 Lot 9 Catmon Sta. Maria

Overview

8
8
years of professional experience

Work History

Executive Assistant

Athena
03.2025 - 09.2025
  • Assisting clients with daily tasks such as scheduling appointments, managing emails, and providing customer service.
  • Skilled in developing and maintaining accurate database, spreadsheets, and records with a high level of attention to detail.

Customer Service Representative and Technical Support

GC Services International LLC
12.2021 - 03.2025
  • Managed both inbound and outbound calls, addressing inquiries regarding order status, cancellations, modifications, and processing refunds.
  • Collaborated with various departments to facilitate necessary changes and implement solutions as per customer requests.
  • Provided dedicated technical support for pharmacy operations, including remote troubleshooting of workstations, computers, and printers.

Social Media Coordinator

WNS Global Services Philippines Inc.
07.2021 - 12.2021
  • Coordinated logistics for travel arrangements, including hotel bookings and car rentals, ensuring seamless travel experiences for clients.
  • Managed the cancellation and modification of travel accommodations, demonstrating strong attention to detail and problem-solving skills.
  • Maintained clear and effective communication with hotels, airlines, and car rental agencies to fulfill client requests efficiently.

Directory Assistance

Fusion BPO
04.2018 - 07.2018
  • Provided comprehensive directory assistance for both US and Canada, ensuring accurate and timely information to callers.
  • Demonstrated strong communication skills by effectively handling a high volume of inquiries.
  • Utilized advanced database systems to locate and verify contact information for individuals and businesses.

Sales Representative

TSD Global
12.2017 - 03.2018
  • Handled inbound and outbound customer calls to promote Sirius XM services.
  • Demonstrated product knowledge and benefits to encourage customer subscriptions.
  • Maintained high levels of customer service to ensure a positive brand experience.

Education

Bachelor of Science in Information And Technology -

Our Lady of Lourdes Technological College
Quezon City, Metro Manila, Philippines

Skills

  • More than five years combined experience in Travel, Retail, Sales, Technical and Financial industry
  • A detail oriented Customer Service agent Virtual Assistant with experience providing exceptional support and strive in fast-paced environment
  • Dedicated to delivering high quality results, with the ability to manage the workload to meet deadlines

Languages

English

Timeline

Executive Assistant

Athena
03.2025 - 09.2025

Customer Service Representative and Technical Support

GC Services International LLC
12.2021 - 03.2025

Social Media Coordinator

WNS Global Services Philippines Inc.
07.2021 - 12.2021

Directory Assistance

Fusion BPO
04.2018 - 07.2018

Sales Representative

TSD Global
12.2017 - 03.2018

Bachelor of Science in Information And Technology -

Our Lady of Lourdes Technological College

Tool Proficiency

• Google workspace

• Google Canlendar

• Zoom, ChatGPT and Canva

• Intercom and Zendesk

• Capcut and Powerpoint

• Microsoft Word and Excel

• LiveChat, Slack and Loom


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NATHANIEL DIEGO NADAYAG