NATHANIEL DIEGO NADAYAG
#12 Happiness St., Block 33 Lot 9 Catmon Sta. Maria
Overview
8
8
years of professional experience
Work History
Executive Assistant
Athena
03.2025 - 09.2025
- Assisting clients with daily tasks such as scheduling appointments, managing emails, and providing customer service.
- Skilled in developing and maintaining accurate database, spreadsheets, and records with a high level of attention to detail.
Customer Service Representative and Technical Support
GC Services International LLC
12.2021 - 03.2025
- Managed both inbound and outbound calls, addressing inquiries regarding order status, cancellations, modifications, and processing refunds.
- Collaborated with various departments to facilitate necessary changes and implement solutions as per customer requests.
- Provided dedicated technical support for pharmacy operations, including remote troubleshooting of workstations, computers, and printers.
Social Media Coordinator
WNS Global Services Philippines Inc.
07.2021 - 12.2021
- Coordinated logistics for travel arrangements, including hotel bookings and car rentals, ensuring seamless travel experiences for clients.
- Managed the cancellation and modification of travel accommodations, demonstrating strong attention to detail and problem-solving skills.
- Maintained clear and effective communication with hotels, airlines, and car rental agencies to fulfill client requests efficiently.
Directory Assistance
Fusion BPO
04.2018 - 07.2018
- Provided comprehensive directory assistance for both US and Canada, ensuring accurate and timely information to callers.
- Demonstrated strong communication skills by effectively handling a high volume of inquiries.
- Utilized advanced database systems to locate and verify contact information for individuals and businesses.
Sales Representative
TSD Global
12.2017 - 03.2018
- Handled inbound and outbound customer calls to promote Sirius XM services.
- Demonstrated product knowledge and benefits to encourage customer subscriptions.
- Maintained high levels of customer service to ensure a positive brand experience.
Education
Bachelor of Science in Information And Technology -
Our Lady of Lourdes Technological College
Quezon City, Metro Manila, PhilippinesSkills
- More than five years combined experience in Travel, Retail, Sales, Technical and Financial industry
- A detail oriented Customer Service agent Virtual Assistant with experience providing exceptional support and strive in fast-paced environment
- Dedicated to delivering high quality results, with the ability to manage the workload to meet deadlines
Languages
English
Timeline
Executive Assistant
Athena
03.2025 - 09.2025
Customer Service Representative and Technical Support
GC Services International LLC
12.2021 - 03.2025
Social Media Coordinator
WNS Global Services Philippines Inc.
07.2021 - 12.2021
Directory Assistance
Fusion BPO
04.2018 - 07.2018
Sales Representative
TSD Global
12.2017 - 03.2018
Bachelor of Science in Information And Technology -
Our Lady of Lourdes Technological College
Tool Proficiency
• Google workspace
• Google Canlendar
• Zoom, ChatGPT and Canva
• Intercom and Zendesk
• Capcut and Powerpoint
• Microsoft Word and Excel
• LiveChat, Slack and Loom