NATHANIEL B. ATOK

Directed selling floor operations, aligning merchandising and stock availability with daily sales priorities.

• Increased customer foot traffic by 30% by enhancing sales strategies and consistently exceeding sales target.
• Monitor daily sales performance; analyze reports and take immediate action to address the gaps.
• Ensure proper merchandise display, arrangement, and visual appeal per SM brand standard guidelines.
• Stablish customer engagement by understanding needs and addressing concerns.

Responsible for managing restaurant operations to deliver consistent service, food quality, and guest satisfaction.

• Enhance customer satisfaction by processing (50+) online orders accurately and efficiently.
• Managing and scheduling staff and ensuring a positive and productive work environment.
• Ensuring exceptional guest experiences, resolving complaints, and fostering customer loyalty.
• Trained and coached shift leaders and crew on service standards, safety, and productivity expectations.

Managed overall branch operations and staff, ensuring efficient and effective delivery of products.

• Increased branch sales by 20% within the first 6 months of taking on the role.
• Streamlined operations resulting in a 15% reduction in cost without compromising the quality of service.
• Developed and implemented sales strategies to increase revenue and market share.
• Maintained relationships with key customers and stakeholders to foster customer loyalty.

Managed a team of sales representatives, setting sales targets and tracking results.

• Pioneered and opened a new Branch at Veranza Mall.
• Successfully increased sales revenue by 25% within the first year as a Sales Supervisor.
• Provided coaching and training to team members to improve their performance.
• Created and implemented sales strategies and new business development plans.

Directed shift operations, ensuring fast service, food safety, and accurate order fulfillment.

• Implemented a new customer service training program that resulted in a 15% increase in overall customer satisfaction ratings.
• Received numerous certificates in helping achieve Double 0% CSO as a mystery shopper result.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Controlled food costs, waste, and cash while managing shifts and areas.