Nathan Johnson
Customer Service
Moncton New Brunswick
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CUSTOMER CARE position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Telemarketer
The Accountant Doctor
07.2023 - Current
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
Online English Teacher
Native Camp
07.2022 - Current
- Used pre-written curriculum to teach students English via remote video conferencing.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
- Worked with students between ages 5 and 70 on grammar, pronunciation and sentence construction.
- Maintained schedule of appointments and worked up to 30 hours each week.
Hospitality Manager
Moncton Alehouse
05.2007 - 04.2014
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 13 employees to achieve adequate manpower coverage.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Certificate - Hospitality Management
Humber College
Toronto 04.2001 -
Skills
Data Entry
undefinedTimeline
Telemarketer
The Accountant Doctor
07.2023 - Current
Online English Teacher
Native Camp
07.2022 - Current
Hospitality Manager
Moncton Alehouse
05.2007 - 04.2014
Certificate - Hospitality Management
Humber College
04.2001 -
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