Nathan Johnson
Customer Service
Moncton New Brunswick
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CUSTOMER CARE position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Telemarketer
The Accountant Doctor
07.2023 - Current
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages, and transferred calls to correct individuals.
Online English Teacher
Native Camp
07.2022 - Current
- Used pre-written curriculum to teach students English via remote video conferencing.
- Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
- Worked with students between ages 5 and 70 on grammar, pronunciation and sentence construction.
- Maintained schedule of appointments and worked up to 30 hours each week.
Hospitality Manager
Moncton Alehouse
05.2007 - 04.2014
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 13 employees to achieve adequate manpower coverage.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Certificate - Hospitality Management
Humber College
Toronto 04.2001 -
Skills
Data Entry
Adaptability and Dependability
Customer Service
Email and Telephone Etiquette
Script Reading
Attention to Detail
Outbound and Inbound Calls
Scripted Calls
Outbound Calling
Timeline
Telemarketer
The Accountant Doctor
07.2023 - Current
Online English Teacher
Native Camp
07.2022 - Current
Hospitality Manager
Moncton Alehouse
05.2007 - 04.2014
Certificate - Hospitality Management
Humber College
04.2001 -