Nathalie Kaye King

• Keyword research
• Analyze search crawler behavior
• Assess and rate the quality of AI (Tako) result in accordance to evaluation standard
• SEO audits

1. Conduct comprehensive reviews of completed case investigations performed by Tier 1 and Tier 2 agents, ensuring accuracy, completeness, and adherence to internal policies and SOPs.

• Evaluate the quality of evidence and supporting documentation included in case files, assessing whether the enforcement decisions were justified and based on sound judgment.
• Assess the agents’ analytical processes, decision-making rationale, and alignment with investigative protocols to validate enforcement outcomes.
• Determine inconsistencies, errors, or gaps in case handling and provided constructive feedback to improve investigation standards and overall case quality.
• Ensure that investigative practices and enforcement actions met compliance standards and upheld the organization's integrity and operational policies.

2. Provide policy support and consultation to the developers to maximize their success on the platform

• Determine appropriate levels of support and intervention based on independent review and findings from agent-led investigations.
• Communicate case outcomes and policy decisions to developers in a clear and transparent manner, ensuring understanding of enforcement rationale while maintaining strict confidentiality and preventing any disclosure of sensitive company information.

• Review content for intellectual property violations
• Improve machine classifiers to ensure safety of the platform for all audiences

• Led a team of 16 full time Treasury Assistants combined under the FOREX / REMITTANCE and SALES department of both SM Megamall and Estancia Capitol Commons
• Oversee day-to-day operations of the FOREX / REMITTANCE Counter
• Manage FOREX Fund; check if Foreign Exchange Fund and Dollar Remit Fund is properly accounted and reconciled with the daily system-generated reports
• Sort and safe keep different currencies for deposit
• Supervise and administer the daily tasks related to the SM FOREX and REMITTANCE transactions.
• Administer the daily performance of tasks related to SALES such as Sales Collections, Bills Payment and Customer Service Products
• Manage the Loose Change Fund; maintain the availability of coins and bills and make sure that all are properly accounted for
• Account Sales Collection; check whether actual cash and checks turned over by Treasury Assistant tally with the turnover report and are deposited intact
• Monitor Treasury Accountabilities such as PCF, OR/AR and all ILCs (Items Left by Customers) and make sure items are kept and disposal is in accordance with established procedures
• Ensure that all Customer Service Products (Gift Pass, gift cards, Wifi, Sim Cards,etc.) are well-stocked, properly monitored and recorded in the system (MMS); Conduct inventory regularly.
• Implemented internal controls to ensure compliance with financial regulations and organizational policies.
• Trained and mentored staff in treasury functions to improve team performance and knowledge sharing.
• Enhanced treasury operations by implementing efficient cash management strategies and procedures.
• Complied with established internal controls and policies.
• Manage safety and security of operations; check that cash movement are properly coordinated with the Security Office.

• Supervisor Reliever for G2000 Brand.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Trained and mentored staff on customer service best practices and product knowledge.
• Implemented visual merchandising strategies to enhance product displays and improve sales.
• Coach and lead junior sales staff and cashiers working on the floor
• Achieve sales target through effective selling and cost control
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Conducted performance evaluations, providing constructive feedback to team members for improvement.
• Coordinated inventory management processes, optimizing stock levels and reducing shrinkage
• Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
• Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
• Communicate with the Brand manager regarding the sales, employees and other important matters
• Roster staff on shift duties to achieve optimum staffing levels

• Led a team of 15 full-time Sales Associates combined for Robinsons Galleria and Robinsons Magnolia
• Supervised daily store activities to ensure smooth operations, proper staffing levels, adequate inventory control to ensure optimal store performance and efficient inventory management.
• Trained and mentored staff, fostering a collaborative team environment and enhancing customer service skills.
• Conducted regular staff evaluations, identifying development opportunities to enhance team performance and store outcomes.
• Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Boosted sales performance with targeted marketing strategies and in-store promotions.
• Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
• Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
• Trained newly hired sales team in upselling techniques.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds standards.

• Universal teller
• Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
• Provides account services and standard transactions to customers by receiving deposits and loan payments, cashing checks, and issuing withdrawals
• Handle and reconcile other transactions such as Telegraphic Transfer (SWIFT, RTGS, PDDTS), Foreign Currency Exchange, and Remittance payout
• Managed client inquiries, providing accurate information and solutions to enhance satisfaction levels.
• Facilitated client onboarding processes, ensuring timely account setup and compliance with banking regulations.
• Prepare recommendations for the relationship manager by screening new clients and documenting and corroborating the information obtained on them as required by KYC procedures and Enhanced Due Diligence (EDD) guidelines
• Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
• Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
• Mentored junior associates on best practices for client interactions and service delivery standards.
• Delivered exceptional customer service through effective communication and problem resolution strategies.