Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Timeline
NATALIE NELLE TORIBIO

NATALIE NELLE TORIBIO

Banking And Customer Relations Expert, Administrative Support Professional And Aspiring Virtual Assistant
Bacolod City,NEC

Summary

Experienced professional with a background in banking, customer service, and marketing. Skilled in client relations, team coordination,and campaign execution. Known for reliability, adaptability, and strong

communication. Currently transitioning to work-from-home opportunities that support career growth and skill development.

Overview

11
11
years of professional experience

Work History

MARKETING ASSISTANT/BANK TELLER

BDO UNIBANK, INC.
01.2020 - Current
  • Account Management: Efficiently open, maintain, and close customer bank accounts while ensuring accuracy and customer satisfaction.
  • Transaction Processing: Accurately process deposits, withdrawals, transfers, and payments in a timely manner.
  • Sales & Referrals: Proactively promote bank products and services, cross-sell relevant offerings, and refer customers to specialized departments to meet their financial needs.
  • Regulatory Compliance: Maintain strict adherence to banking regulations, internal policies, and procedural standards to ensure operational integrity and minimize risk.

SHIFT MANAGER

Shakey's Pizza Asia Ventures, Inc.
01.2018 - 01.2020
  • Team Leadership: Effectively supervise and motivate restaurant staff during assigned shifts, ensuring smooth operations and high team performance.
  • Sales Optimization: Develop and implement targeted strategies to drive sales growth and maximize revenue.
  • Inventory Control: Monitor inventory levels, manage supply ordering, and implement waste reduction measures to improve cost efficiency.
  • Customer Experience: Deliver outstanding service by ensuring exceptional guest experiences, resolving complaints promptly, and fostering customer loyalty.
  • Operational Excellence: Oversee daily restaurant operations, uphold cleanliness and safety standards, and ensure consistent food and service quality.

TECHNICAL SUPPORT

Convergys Corporation
01.2016 - 01.2018
  • Technical Troubleshooting: Diagnose and resolve customer issues related to internet connectivity and service performance through effective phone support.
  • Product & Service Expertise: Maintain up-to-date knowledge of products, services, and troubleshooting protocols to deliver accurate and efficient solutions.
  • Customer Communication: Clearly and patiently explain complex technical concepts to non-technical users, ensuring a smooth and positive customer experience.
  • Quality Assurance: Consistently adhere to established quality standards, operational procedures, and support guidelines to ensure service excellence.

CUSTOMER SERVICE REPRESENTATIVE

PanAsiatic Call Centers, Inc.
01.2015 - 01.2016
  • Customer Inquiry Handling: Promptly and professionally respond to customer calls, addressing inquiries, concerns, and requests with a focus on satisfaction and efficiency.
  • Product & Service Education: Inform and guide customers on available products, services, features, and benefits to support informed decision-making and drive engagement.

Education

Bachelor of Science - Marine Biology

Zamboanga State College of Marine Sciences and Technology
01.2015

High School - undefined

Bacolod City National High School, Bacolod City, Negros Occidental
01.2011

Elementary School - undefined

Don C.V Ramos Elementary School, Bacolod City, Negros Occidental
01.2007

Skills

Effective Communication: Proficient in verbal and written English; able to communicate clearly and professionally with clients and colleagues

Certification

Bookkeeping with Quickbooks Online | October 25-27, 2024

References

  • FROILAN, HALOOT, Shakeys Delivery Officer, 09991698790, Shakeys Pizza Asia Ventures Inc.
  • SHANNA, SEVILLO, Service Officer, 09185458594, BDO UNIBANK

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

MARKETING ASSISTANT/BANK TELLER - BDO UNIBANK, INC.
01.2020 - Current
SHIFT MANAGER - Shakey's Pizza Asia Ventures, Inc.
01.2018 - 01.2020
TECHNICAL SUPPORT - Convergys Corporation
01.2016 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE - PanAsiatic Call Centers, Inc.
01.2015 - 01.2016
Bacolod City National High School - High School,
Don C.V Ramos Elementary School - Elementary School,
Zamboanga State College of Marine Sciences and Technology - Bachelor of Science, Marine Biology

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NATALIE NELLE TORIBIOBanking And Customer Relations Expert, Administrative Support Professional And Aspiring Virtual Assistant