NATALIE NELLE TORIBIO
Banking And Customer Relations Expert, Administrative Support Professional And Aspiring Virtual Assistant
Bacolod City,NEC
Summary
Experienced professional with a background in banking, customer service, and marketing. Skilled in client relations, team coordination,and campaign execution. Known for reliability, adaptability, and strong
communication. Currently transitioning to work-from-home opportunities that support career growth and skill development.
Overview
11
11
years of professional experience
Work History
MARKETING ASSISTANT/BANK TELLER
BDO UNIBANK, INC.
01.2020 - Current
- Account Management: Efficiently open, maintain, and close customer bank accounts while ensuring accuracy and customer satisfaction.
- Transaction Processing: Accurately process deposits, withdrawals, transfers, and payments in a timely manner.
- Sales & Referrals: Proactively promote bank products and services, cross-sell relevant offerings, and refer customers to specialized departments to meet their financial needs.
- Regulatory Compliance: Maintain strict adherence to banking regulations, internal policies, and procedural standards to ensure operational integrity and minimize risk.
SHIFT MANAGER
Shakey's Pizza Asia Ventures, Inc.
01.2018 - 01.2020
- Team Leadership: Effectively supervise and motivate restaurant staff during assigned shifts, ensuring smooth operations and high team performance.
- Sales Optimization: Develop and implement targeted strategies to drive sales growth and maximize revenue.
- Inventory Control: Monitor inventory levels, manage supply ordering, and implement waste reduction measures to improve cost efficiency.
- Customer Experience: Deliver outstanding service by ensuring exceptional guest experiences, resolving complaints promptly, and fostering customer loyalty.
- Operational Excellence: Oversee daily restaurant operations, uphold cleanliness and safety standards, and ensure consistent food and service quality.
TECHNICAL SUPPORT
Convergys Corporation
01.2016 - 01.2018
- Technical Troubleshooting: Diagnose and resolve customer issues related to internet connectivity and service performance through effective phone support.
- Product & Service Expertise: Maintain up-to-date knowledge of products, services, and troubleshooting protocols to deliver accurate and efficient solutions.
- Customer Communication: Clearly and patiently explain complex technical concepts to non-technical users, ensuring a smooth and positive customer experience.
- Quality Assurance: Consistently adhere to established quality standards, operational procedures, and support guidelines to ensure service excellence.
CUSTOMER SERVICE REPRESENTATIVE
PanAsiatic Call Centers, Inc.
01.2015 - 01.2016
- Customer Inquiry Handling: Promptly and professionally respond to customer calls, addressing inquiries, concerns, and requests with a focus on satisfaction and efficiency.
- Product & Service Education: Inform and guide customers on available products, services, features, and benefits to support informed decision-making and drive engagement.
Education
Bachelor of Science - Marine Biology
01.2015
High School - undefined
01.2011
Elementary School - undefined
01.2007
Skills
Effective Communication: Proficient in verbal and written English; able to communicate clearly and professionally with clients and colleagues
Certification
Bookkeeping with Quickbooks Online | October 25-27, 2024
References
- FROILAN, HALOOT, Shakeys Delivery Officer, 09991698790, Shakeys Pizza Asia Ventures Inc.
- SHANNA, SEVILLO, Service Officer, 09185458594, BDO UNIBANK
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MARKETING ASSISTANT/BANK TELLER - BDO UNIBANK, INC.
01.2020 - Current
SHIFT MANAGER - Shakey's Pizza Asia Ventures, Inc.
01.2018 - 01.2020
TECHNICAL SUPPORT - Convergys Corporation
01.2016 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE - PanAsiatic Call Centers, Inc.
01.2015 - 01.2016
Bacolod City National High School - High School,
Don C.V Ramos Elementary School - Elementary School,
Zamboanga State College of Marine Sciences and Technology - Bachelor of Science, Marine Biology