Hi, I’m
Nasrin Abubakar
Operations Supervisor
Davao City, Province of Davao del Sur
Summary
Experienced Operations Supervisor at Teleperformance Philippines with a strong background in administrative support, team coordination, and client relations. Proficient in Microsoft Office tools such as Excel, Word, Outlook, and PowerPoint, which I use daily to manage reports, schedules, and internal communications. Known for being reliable, organized, and self-motivated, with a proven ability to improve workflows, support operational goals, and contribute to overall team success.
Overview
6
years of professional experience
4
years of post-secondary education
Work History
Teleperformance PhilippinesDavao City
Operations Supervisor (Sales and Retention)
09.2024 - Current
Job overview
- Managed daily operations to ensure smooth workflows, timely task completion, and alignment with weekly, 30-, 90-, and 120-day performance targets.
- Maintained open communication with leadership, providing regular updates on team progress, challenges, and strategic actions.
- Built strong client relationships, driving repeat business and tailored service delivery.
- Boosted team productivity through consistent coaching, training, and performance monitoring.
- Consistently achieved and exceeded sales goals by tracking KPIs and adapting strategies.
- Supported team members in closing sales, cross-selling, and upselling efforts.
- Conducted weekly team meetings to review progress, address challenges, and align on goals.
- Led initiatives to improve customer experience in collaboration with cross-functional teams.
- Drove employee engagement through recognition, incentives, and development opportunities.
- Delivered actionable insights to senior management through regular reporting on KPIs, sales, and team metrics.
- Leveraged CRM tools to optimize customer tracking and data-driven decisions.
- Analyzed trends in customer behavior and staff performance to enhance retention and reduce attrition.
Teleperformance PhilippinesMckinley West, Taguig City
Technical Support Representative
12.2023 - 09.2024
Job overview
- Delivered prompt, clear technical support, resolving complex issues to ensure 100% customer satisfaction.
- Provided remote assistance with patience and professionalism, guiding users through step-by-step solutions.
- Maintained a strict no-callback policy within 7 days by ensuring thorough and effective issue resolution.
- Handled high call volumes and escalated cases efficiently, securing positive outcomes for both customers and the company.
- Documented all interactions in the case management system for accurate follow-up and service continuity.
- Improved user experience through troubleshooting, user education, and clear communication of system changes.
- Built strong customer rapport through active listening, contributing to high retention rates and satisfaction scores.
- Assisted customers with website navigation and online orders, enhancing ease of use and support experience.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Manang NetsCotabato City
Operations Executive
03.2019 - 07.2023
Job overview
- Led daily operations across multiple departments, ensuring smooth workflows and high-quality standards.
- Implemented data-driven strategies to identify process improvements and boost operational performance.
- Collaborated with executive leadership on strategic initiatives and key organizational goals.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Resolved complex customer and client issues, supporting front-line teams and maintaining service excellence.
- Oversaw recruitment, hiring, and training of new team members to build high-performing teams.
- Applied strong problem-solving and process development skills to enhance overall business efficiency.
- Directed project execution to align goals, tasks, and milestones with company strategy.
Education
Notre Dame UniversityCotabato City, Philippines
Bachelor of Science from Civil Engineering
03.2019 - 06.2023
Skills
Operations management
Timeline
Operations Supervisor (Sales and Retention)
Teleperformance Philippines
09.2024 - Current
Technical Support Representative
Teleperformance Philippines
12.2023 - 09.2024
Operations Executive
Manang Nets
03.2019 - 07.2023
Notre Dame University
Bachelor of Science from Civil Engineering
03.2019 - 06.2023
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