Hi, I’m
Nasrin Abubakar
Operations Supervisor
Davao City, Province of Davao del Sur
Summary
Experienced Operations Supervisor at Teleperformance Philippines with a strong background in administrative support, team coordination, and client relations. Proficient in Microsoft Office tools such as Excel, Word, Outlook, and PowerPoint, which I use daily to manage reports, schedules, and internal communications. Known for being reliable, organized, and self-motivated, with a proven ability to improve workflows, support operational goals, and contribute to overall team success.
Overview
6
years of professional experience
4
years of post-secondary education
Work History
Teleperformance PhilippinesDavao City
Operations Supervisor (Sales and Retention)
09.2024 - Current
Job overview
- Managed daily operations to ensure smooth workflows, timely task completion, and alignment with weekly, 30-, 90-, and 120-day performance targets.
- Maintained open communication with leadership, providing regular updates on team progress, challenges, and strategic actions.
- Built strong client relationships, driving repeat business and tailored service delivery.
- Boosted team productivity through consistent coaching, training, and performance monitoring.
- Consistently achieved and exceeded sales goals by tracking KPIs and adapting strategies.
- Supported team members in closing sales, cross-selling, and upselling efforts.
- Conducted weekly team meetings to review progress, address challenges, and align on goals.
- Led initiatives to improve customer experience in collaboration with cross-functional teams.
- Drove employee engagement through recognition, incentives, and development opportunities.
- Delivered actionable insights to senior management through regular reporting on KPIs, sales, and team metrics.
- Leveraged CRM tools to optimize customer tracking and data-driven decisions.
- Analyzed trends in customer behavior and staff performance to enhance retention and reduce attrition.
Teleperformance PhilippinesMckinley West, Taguig City
Technical Support Representative
12.2023 - 09.2024
Job overview
- Delivered prompt, clear technical support, resolving complex issues to ensure 100% customer satisfaction.
- Provided remote assistance with patience and professionalism, guiding users through step-by-step solutions.
- Maintained a strict no-callback policy within 7 days by ensuring thorough and effective issue resolution.
- Handled high call volumes and escalated cases efficiently, securing positive outcomes for both customers and the company.
- Documented all interactions in the case management system for accurate follow-up and service continuity.
- Improved user experience through troubleshooting, user education, and clear communication of system changes.
- Built strong customer rapport through active listening, contributing to high retention rates and satisfaction scores.
- Assisted customers with website navigation and online orders, enhancing ease of use and support experience.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Manang NetsCotabato City
Operations Executive
03.2019 - 07.2023
Job overview
- Led daily operations across multiple departments, ensuring smooth workflows and high-quality standards.
- Implemented data-driven strategies to identify process improvements and boost operational performance.
- Collaborated with executive leadership on strategic initiatives and key organizational goals.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Resolved complex customer and client issues, supporting front-line teams and maintaining service excellence.
- Oversaw recruitment, hiring, and training of new team members to build high-performing teams.
- Applied strong problem-solving and process development skills to enhance overall business efficiency.
- Directed project execution to align goals, tasks, and milestones with company strategy.
Education
Notre Dame UniversityCotabato City, Philippines
Bachelor of Science from Civil Engineering
03.2019 - 06.2023
Skills
Operations management
Marketing
Root-cause analysis
Quality assurance
KPI tracking
Data analysis
Leadership development
Multitasking Abilities
Microsoft office
Team leadership
Attention to detail
Time management abilities
Organizational skills
Coaching and mentoring
Appointment scheduling
Data entry
Timeline
Operations Supervisor (Sales and Retention)
Teleperformance Philippines
09.2024 - Current
Technical Support Representative
Teleperformance Philippines
12.2023 - 09.2024
Operations Executive
Manang Nets
03.2019 - 07.2023
Notre Dame University
Bachelor of Science from Civil Engineering
03.2019 - 06.2023