Napoleon Robin
Zamboanga City, Province Of Zamboanga Del Sur
Summary
Dynamic Branch Manager at Micro Entrepreneur Multi Purpose Cooperative with a proven track record of significantly enhancing customer satisfaction and driving substantial revenue growth. Expertise in financial services and client relationship management has led to the successful implementation of innovative sales strategies that consistently exceed performance targets. A strong focus on team development has resulted in a high-performing workforce, achieved through comprehensive training programs and regular performance evaluations. Known for adaptability to evolving market demands and effective problem-solving skills, ensuring operational efficiency and sustained growth.
Overview
16
16
years of professional experience
Work History
Branch Manager
Micro Entrepreneur Multi Purpose Cooperative
09.2009 - Current
- Assisted in daily branch operations, ensuring efficient workflow and customer satisfaction.
- Supported team members by providing training on branch procedures and customer service standards.
- Learned to utilize branch management software for tracking transactions and inventory management.
- Collaborated with staff to maintain organized records and ensure compliance with company policies.
- Engaged with customers to address inquiries, enhancing overall service experience and retention.
- Contributed to maintaining a clean and welcoming environment within the branch premises.
- Adapted quickly to changing priorities while managing multiple tasks effectively during peak times.
- Participated in team meetings to discuss operational improvements and share feedback on processes.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Education
Bachelor of Science - Social Work
Western Mindanao State University
Zamboanga City, Province Of Zamboanga Del Sur, Philippines03-2008
Skills
- Management of branch operations
- Customer engagement
- Client relationship management
- Strong time management abilities
- Cash handling
- Financial services
- Human resources
- Security and safety protocols
- Admin Supplies
Timeline
Branch Manager
Micro Entrepreneur Multi Purpose Cooperative
09.2009 - Current
Bachelor of Science - Social Work
Western Mindanao State University
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