Naomi Felisarta
Assistant Property Manager
Daanlungsod, Toledo City, Cebu
Summary
Resourceful and personable Virtual Assistant with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Property Manager
Starkwood Inc.
10.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Kept accurate records of all resident and tenant correspondence.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Served as one of the point-of-contacts between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Posted policies and rules in common areas for tenant review.
- Escalated major issues to property manager for immediate remediation.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
Services Coordinator
Abode LA, LLC
02.2018 - 09.2023
- Source, schedule and arrange ingress and egress of vendors, contractors, and guests
- Maintenance Coordinator | Root-cause and deep-dive analysis for preventative maintenance
- Administrative Assistant | Back Office Management
- Guest Experience Agent | Communicate with guests via emails, chats, and calls
- Trust & Safety Specialist | Screening guests / reservations
- Purchasing Agent | Virtual shopping and coordinating deliveries to various shipping locations as well as receivables and appliance installations
Lead Generation
YourRemoteAssistant
10.2015 - 09.2018
- Content Marketing Tech Company
- Opened new accounts and documented personal, demographic, and payment information in system.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Team Lead
North American Bus Line
03.2015 - 07.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Admin Assistant
SupportSave Solutions, Inc
03.2009 - 07.2015
- Expenses Team | Corporate Financial Management Company
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
Closing and Offers Manager
Real Estate Company SE Florida
02.2011 - 04.2015
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Lead CSR
Clothing E-Store
01.2015 - 03.2015
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Connected with customers to address questions and resolve issues through phone and email.
Social Media Moderator
CSR, Alternative Health E-Store
09.2013 - 10.2014
- Responded to and engaged with customers on social media pages to promote products and services.
- Worked with internal stakeholders to improve flow of information or content in social media and digital community environments.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
Customer Service Representative
ePerformax, EBay North America
09.2010 - 12.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Posting Agent
Online Job, JobFox
03.2009 - 04.2010
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
High School English Teacher
Cebu Eastern College
09.2005 - 03.2006
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Led interesting and diverse group activities to engage students in course material.
- Prepared and implemented lesson plans covering required course topics.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
Vacation Specialist
PeopleSupport Phils., Inc
04.2004 - 03.2005
- Expedia –book flights, hotels and / or cars and e-schedule and process cancelled flights
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Education
Bachelor Of Secondary Education - English
Cebu Normal University
01.2000 - 05.2003
Skills
Back Office Administration
Maintenance Services Sourcing and Coordination
Team Management and Supervision
Deep-Dive and Root-Cause Analysis and Reporting
Working proficiency in G Suite
Procurement / Purchasing
Customer Service
Timeline
Assistant Property Manager
Starkwood Inc.
10.2023 - Current
Services Coordinator
Abode LA, LLC
02.2018 - 09.2023
Lead Generation
YourRemoteAssistant
10.2015 - 09.2018
Team Lead
North American Bus Line
03.2015 - 07.2015
Lead CSR
Clothing E-Store
01.2015 - 03.2015
Social Media Moderator
CSR, Alternative Health E-Store
09.2013 - 10.2014
Closing and Offers Manager
Real Estate Company SE Florida
02.2011 - 04.2015
Customer Service Representative
ePerformax, EBay North America
09.2010 - 12.2010
Admin Assistant
SupportSave Solutions, Inc
03.2009 - 07.2015
Posting Agent
Online Job, JobFox
03.2009 - 04.2010
High School English Teacher
Cebu Eastern College
09.2005 - 03.2006
Vacation Specialist
PeopleSupport Phils., Inc
04.2004 - 03.2005
Bachelor Of Secondary Education - English
Cebu Normal University
01.2000 - 05.2003
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