Ernani Papas
Head Of Operations / Customer Service Professional
San Pedro
Summary
Experienced Operations Director/Manager with 15 years of experience leading cross-functional teams to achieve exceptional results. Proven expertise in developing and implementing operational strategies to enhance efficiency and reduce costs. Skilled in risk management, process optimization, and fostering a collaborative workplace culture to drive revenue growth and improve customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
AVP for Operations /Operations Customer Service Manager
Wells Fargo
11.2021 - 11.2024
- Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Established policies and procedures that improved operational efficiency within the organization.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
Education
Bachelor of Science - Computer Science
Adamson University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Six Sigma
Internal communications
Project management
Crisis management
Operations management
Goal setting
Recruitment
Program optimization
Budget control
Business forecasting
Problem-solving aptitude
Certification
Six Sigma
Timeline
AVP for Operations /Operations Customer Service Manager
Wells Fargo
11.2021 - 11.2024
Bachelor of Science - Computer Science
Adamson University
04.2001 -
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