Nanet N. Balane
Branch Operation Officer - Senior Assistant Manager
Daet, Province Of Camarines Nortee
Summary
Dynamic Branch Operation Officer with a proven track record at Metropolitan Bank and Trust Company, enhancing operational efficiency and customer satisfaction. Skilled in team leadership and cash handling, I effectively resolved escalated issues while fostering strong customer relationships. Committed to compliance and process improvement, I empower teams to excel in a fast-paced banking environment.
Overview
16
16
years of professional experience
Work History
Branch Operation Officer
Metropolitan Bank and Trust Company
10.2009 - Current
- Implemented process improvements that increased operational efficiency without compromising service quality standards or client satisfaction levels.
- Managed daily operations, ensuring smooth and efficient branch functioning.
- Coached team members on best practices, enhancing their skill sets for career advancement opportunities within the company.
- Improved branch efficiency by streamlining operational processes and implementing best practices.
- Addressed customer complaints effectively, restoring client confidence in our organization while preventing similar issues from arising again in the future.
- Resolved escalated issues promptly, demonstrating strong problem-solving skills while maintaining professionalism at all times.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Developed and implemented strategies to deliver quality customer service.
- Maintained compliance with all regulations, policies, and procedures to minimize risk exposure for the organization.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Science - Financial Accounting
Ateneo De Naga University
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Skills
Branch operations management
Banking product sales
Team leadership
Effective communication techniques
Time management efficiency
Decision-making capacity
Cash handling experience
Customer service
Friendly
Team player
Customer relationships
Team supervision
Timeline
Branch Operation Officer
Metropolitan Bank and Trust Company
10.2009 - Current
Bachelor of Science - Financial Accounting
Ateneo De Naga University
04.2001 -
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