Nancy Desingano Onofre
Silang, Province Of Cavite
Summary
Dynamic customer service professional with extensive experience at Iqor Ph, excelling in problem resolution and building rapport. Proven track record in enhancing customer satisfaction and reducing delinquency rates through effective communication and critical thinking. Skilled in call center operations, delivering prompt and empathetic support to foster loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Iqor Ph
11.2021 - Current
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Collections Agent
Iqor Ph
11.2021 - Current
- Managed high-volume collections through effective communication and negotiation techniques.
- Developed and implemented strategies to reduce delinquency rates among accounts.
- Trained and mentored new team members on collections processes and best practices.
- Analyzed account data to identify trends and improve collection strategies.
- Ensured compliance with regulatory requirements in all collection activities.
- Led initiatives to improve customer experience while maintaining collection efficiency.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
No Degree - Skill Training For Aspiring Call Center Agent
Clairvoyance Academy
09-2021
No Degree - Ass. In Computer Science
STIcollege
Bacoor, Province Of Cavite, Philippines01-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Building rapport
- Customer relations
- Problem resolution
- Product knowledge
- Call center operations
- Client relations
- Complaint resolution
- Hardworking/punctual
Timeline
Customer Service Representative
Iqor Ph
11.2021 - Current
Collections Agent
Iqor Ph
11.2021 - Current
No Degree - Skill Training For Aspiring Call Center Agent
Clairvoyance Academy
No Degree - Ass. In Computer Science
STIcollege