NANCY LAZAGA
Nursing Aide/ Caregiver
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Nursing Aide
Zabriecall I.T Solutions
10.2023 - Current
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Provided direct personal care and administrative services.
- Documented vital statistics and coordinated with health care providers.
- Maintained clean personal areas and prepared healthy meals to support nutritional needs.
- Assisted with end-of-life care.
- Identified issues, analyzed information and provided solutions to problems
- Adaptable and proficient in learning new concepts quickly and efficiently
- Passionate about learning and committed to continual improvement
- Excellent communication skills, both verbal and written
Caregiver
Childcare (Internship)
07.2023 - 08.2023
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision
- Completed regular check-ins and progress report for each client
- Assisted patients with self-administered medications
- Replaced bandages, dressings, and binders to care for wounds and encourage healing
- Provided safe mobility support to help patients move around personal and public spaces
Caregiver
Elderly Care (Internship)
07.2023 - 08.2023
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Assisted with daily living activities, running errands, and household chores.
- Entrusted to handle confidential and sensitive situations in professional matter
Survey Specialist
Dynata/ SSI
02.2022 - 11.2022
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Completed surveys by rechecking contact information before ending each call.
- Collaborated with cross-functional teams to design and execute successful research projects.
- Coded data from participant interviews.
- Conducted interviews with participants to assess eligibility.
- Completed surveys by rechecking contact information before ending each call
Admin/ Underwriting
Bethel General Assurance Corp.
11.2017 - 05.2021
- Oversaw daily operations to ensure high levels of productivity
- Carried out day-to-day duties accurately and efficiently
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Analyzed data to identify trends and predict future insurance needs
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery
- Evaluated applications to determine insurance coverage and appropriate risk classifications
- Managed a high-performing team of underwriters, providing guidance and support to ensure consistent results
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Adaptable and proficient in learning new concepts quickly and efficiently
Customer Service Associate
Channel Growth
01.2016 - 10.2017
- Executes excellent sales floor merchandising and selling
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Boosted sales revenue by skillfully promoting diverse service options.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
Food Production Worker
Meijo Shokuhin Ltd.
10.2014 - 10.2015
- Broke down, cleaned and sanitize work stations at end of shift
- Prepared and built food items according to standardized recipes and directions
- Worked in Production to improve efficiency.
- Operated food production equipment safely and responsibly for quality output
- Complied with food storage and handling procedures for safe, hygienic operations
- Enhanced production efficiency by maintaining clean and organized workstations
- Provided support during peak demand periods, ensuring that all orders were fulfilled accurately and on time
- Supported overall facility cleanliness through adherence to strict cleaning schedules
- Contributed to a positive work environment by fostering strong relationships with team members and displaying a proactive attitude towards problemsolving
Claims Assistant
Oriental Assurance Corp.
12.2008 - 08.2013
- Logged, allocated and managed claims.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Coordinated with contracting department to resolve payer issues.
- Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout claims process.
- Followed up with customer on unresolved issues
- Verified client information by analyzing existing evidence on file.
- Followed up with customers on unresolved issues.
- Maintained strong relationships with service providers for seamless coordination during claim resolutions.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Prepared files, letters and notices.
- Checked documentation for accuracy and validity on updated systems
Education
Vocational- CAREGIVER NC II -
Britech College, Inc.
Cebu City 01.2023 - 05.2023
Bachelor of Science in Management Accounting - undefined
University of the Cebu
Cebu City, Philippines 01.2003 - 04.2006
High School - undefined
University of the Visayas
Cebu City, Philippines 03.2001 - 05.2002
Primary School - undefined
Guadalupe Elementary School
Cebu City, Philippines 03.1997 - 05.1998
Skills
Ability to Lift
Vitals Monitoring and Documentation
Heartsaver CPR AED (CPR AED)
Multitasking Abilities
Care Monitoring
Light Housekeeping
Blood Sugar Monitoring
Collecting vital signs
Time Management
First Aid Certification
Personal Information
- Age: 38
- Date of Birth: 09/04/85
- Marital Status: Married
- Religion: Roman Catholic
Training Certificates
- Certified Caregiver NCII - PASSER, 12/28/23
- Basic Life Support/ CPR with AED, 07/21/23
- Oxygen Administration and Ventilation, 07/22/23
- Emergency First Aid, 07/23/23
References
Available upon Request
Timeline
Nursing Aide
Zabriecall I.T Solutions
10.2023 - Current
Caregiver
Childcare (Internship)
07.2023 - 08.2023
Caregiver
Elderly Care (Internship)
07.2023 - 08.2023
Vocational- CAREGIVER NC II -
Britech College, Inc.
01.2023 - 05.2023
Survey Specialist
Dynata/ SSI
02.2022 - 11.2022
Admin/ Underwriting
Bethel General Assurance Corp.
11.2017 - 05.2021
Customer Service Associate
Channel Growth
01.2016 - 10.2017
Food Production Worker
Meijo Shokuhin Ltd.
10.2014 - 10.2015
Claims Assistant
Oriental Assurance Corp.
12.2008 - 08.2013
Bachelor of Science in Management Accounting - undefined
University of the Cebu
01.2003 - 04.2006
High School - undefined
University of the Visayas
03.2001 - 05.2002
Primary School - undefined
Guadalupe Elementary School
03.1997 - 05.1998