NAJELU M. BENJAMIN
Muntinlupa city
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Senior Metrology Analyst
Southern Metrology and Calibration Services, Inc
06.2021 - 10.2025
- Calibration Procedures: Perform calibration of a wide variety of instruments including gauges, sensors, transducers, digital multimeters, oscilloscopes, pressure gauges, temperature sensors, and other measurement devices.
- Follow established calibration procedures and manufacturer specifications.
- Inspection and Testing: Conduct routine inspections and tests to verify instrument accuracy and identify any deviations.
- Utilize standard reference tools and calibration equipment to validate measurements.
- Adjustments and Repairs: Make precise adjustments to instruments to bring them within specified tolerances.
- Troubleshoot and repair faulty or out-of-tolerance equipment, coordinating with vendors or internal repair teams as necessary.
- Documentation and Record Keeping: Maintain detailed records of calibration activities, including results, adjustments, maintenance, and repair logs.
- Ensure all documentation complies with company policies, industry standards (e.g., ISO 9001, ISO/IEC 17025), and regulatory requirements.
- Quality Assurance and Compliance: Ensure calibration activities meet quality standards and regulatory guidelines.
- Prepare reports and certificates of calibration for audit purposes.
- Inventory Management: Track calibration tools and equipment, ensuring proper storage and calibration status.
- Manage calibration schedules and ensure timely calibrations to prevent equipment downtime.
- Continuous Improvement: Stay updated on new calibration techniques, standards, and industry best practices.
- Recommend process improvements to enhance calibration efficiency and accuracy.
Customer Service Representative Officer
24/7 BPI Company under Inquick Services
03.2020 - 08.2020
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Managed high-volume calls while maintaining composure and professionalism in fast-paced environment.
- Enhanced customer satisfaction by providing effective solutions to issues and concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retention Advisor II
Asia People Works, Inc.
09.2019 - 01.2020
- Customer Engagement: Contact existing customers through calls, emails, or chats to build strong relationships.
- Understand customer needs and preferences to deliver tailored solutions.
- Churn Prevention: Identify signs of potential churn and proactively address concerns.
- Offer incentives, upgrades, or alternative solutions to retain customers.
- Issue Resolution: Resolve customer complaints and issues promptly and professionally.
- Collaborate with other departments to ensure customer concerns are addressed effectively.
- Customer Education: Educate customers about new products, services, or features that may enhance their experience.
- Provide guidance and support to maximize product or service usage.
- Data Analysis & Reporting: Monitor customer account activity and engagement metrics.
- Use data insights to develop strategies aimed at improving retention rates.
- Feedback Collection: Gather customer feedback and relay insights to relevant teams for continuous improvement.
- Assist in developing customer satisfaction initiatives.
Telesales Representative
Asia People Works, Inc.
10.2018 - 09.2019
- Explain product features, benefits, and pricing details clearly.
- Developed and maintained relationships with prospective clients through strategic outreach.
- Handle customer objections and questions professionally to facilitate sales.
- Achieve and exceed monthly sales targets and KPIs.
- Record and update customer information and sales activities accurately in database systems.
- Follow up with potential leads and nurture customer relationships.
- Maintain a high level of product knowledge to effectively communicate value propositions..
- Drove sales growth through effective communication and relationship-building with prospective clients.
Education
Bachelor of Science - Information And Technology
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinupa City, Philippines01.2017
High School Diploma -
Muntinlupa National High School
Muntinlupa City, Philippines01.2013
No Degree -
Soldiers Hills Elementary School
Muntinlupa City, Philippines01.2009
Skills
- High data entry accuracy
- Proficient in Microsoft Office
- Analytical thinking
- Proficient in MS Excel
- Time management
- Attention to detail
- Documentation and reporting
- Critical thinking
- Decision-making
- Data processing
- Root-cause analysis
- Analytical problem solving
- Complex Problem-solving
- Data interpretation
- Database management
- Data analysis
- Excellent communication
- Teamwork and collaboration
- Verbal and written communication
- Continuous improvement
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
- Customer service mindset
- Customer service focus
- Product customer retention
- Sales experience
- Customer relations
- Interpersonal communication skills
- Product and service knowledge
- Customer retention
- Upselling and cross selling
- Objection handling
- Metrology and calibration
- ISO 17025 compliance
- Metrology equipment operation
- Metrology expertise
- Metrology tools
- Metrology principles
References
To be provided upon request.
Disclaimer
I hereby certify that the information above is true and correct to the best of my knowledge and belief
Timeline
Senior Metrology Analyst
Southern Metrology and Calibration Services, Inc
06.2021 - 10.2025
Customer Service Representative Officer
24/7 BPI Company under Inquick Services
03.2020 - 08.2020
Retention Advisor II
Asia People Works, Inc.
09.2019 - 01.2020
Telesales Representative
Asia People Works, Inc.
10.2018 - 09.2019
Bachelor of Science - Information And Technology
Pamantasan Ng Lungsod Ng Muntinlupa
High School Diploma -
Muntinlupa National High School
No Degree -
Soldiers Hills Elementary School