Nahdia Grace Salmanpour

• End to End payroll processing for weekly, biweekly, semi monthly of businesses in different industries all over US
• Ensure payroll data, including employee movements, cost centre allocations, salaries, employee deductions, leave entitlements, etc are valid and correctly recorded into (Kronos/UKG) Payroll and Timekeeping system
• Uploaded 401k/HSA (John Hancock, Empower, Lively, Principal, Paychex, American Funds) to provider site.
• Collaborated with Human Resources to accurately process onboarding, FMLA leave, terminations and stay in compliance with legislation, policies and organizational requirements
• Provide timely responses to employees & managers regarding payroll queries either via Zoho Desk telephone or email as well as external parties including solicitors, Union, government bodies, health funds and financial institutions etc
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Used critical thinking to break down problems, evaluate solutions, resolve problems, improve operations and provide exceptional service

You may want to check what the client has to say about me based on my previous company's Google Reviews: shorturl.at/EKNSU

• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
• Presented financial well-being information to groups to cultivate new business and increase financial well-being of customers
• Promoted products and services using upselling and other sales strategies
• Accomplished MDRT status twice (2) in a 5 year span

• Designed sports uniforms for league or groups and provide discounts with guidance of Operations Manager in order to seal huge deals
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering 25% discount as last resort to maintain customer satisfaction
• Remained polite when speaking with difficult guests on phone most especially in collecting delayed payments

• Created new and enhanced training programs to strengthen employee knowledge
• Boosted group production by devising and deploying improved approach and script
• Prepared QA evaluation on all leads and submitted to management and to headquarters
• Determined and recommended methods to address improvement opportunities

• Gathered information by speaking directly with decision makers such as IT Managers, CIO and CTO regarding their updated IT infrastructure, networking concerns and possible solutions, the vendors that they usually look at as well as their budget cycle
• Set up appointments for our HQ Sales Agent with potential and current customers to discuss new products and solutions fit to their needs
• Shared best practices with other team members to help improve store's efficiency

• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
• Provided solutions to operations issues for users of D-Link and their networking systems, working closely via phone, email, live chat and web teleconference with end users
• Documented all transactions and support interactions in system for future reference and addition to knowledge base

• Scheduled and confirmed appointments and meetings for people ages 18-64 for a free Heart Scan to determine if they are in danger of a Coronary Heart Disease
• Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires for an Auto Insurance account

• Followed scripted questionnaires verbatim to collect research data for a UK account
• Made good amount of phone calls daily to establish first contact with potential customers and set appointments to those who want to transfer, get a Master's degree or for a 2nd courser to a better school in terms of location or other wise specified