Nadine Marie Dacanay
CITY OF LAS PINAS
Summary
I am hardworking, dedicated, and willing to learn. Foodservice and Sales Administrative Professional with an Educational background in Hotel and Restaurant Management. I have more than 2 years experience of total work in the Food service industry and 7 years experience in customer service and administrative assistant. Seeking any job opportunity that will fit my background and qualifications.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Online English Tutor
Freelancer
Las Pinas City
09.2023 - Current
- Evaluated student progress through assessments and tests.
- Adapted teaching methods to meet the needs of different learners.
- Assisted students with grammar, reading comprehension, pronunciation and writing skills.
- Monitored student performance closely and provided feedback on their work.
- Helped students build confidence in speaking English fluently and correctly.
- Provided one-on-one tutoring sessions with students via online platforms.
Online English Tutor - Japanese Students
Rarejob Philippines Inc.
Quezon City
11.2013 - 09.2023
- Teaches General English to Japanese students
- Premium tutor for trial lesson students with varied English levels from beginners to advanced learners
- Tasked to convert free trial lessons to enrolled students
- Handles profiling of students and suggests appropriate materials for each English level
- Proofread presentations and essays.
- Provided one-on-one tutoring sessions with students via online platforms.
- Assisted students with grammar, reading comprehension, pronunciation and writing skills.
- Adapted teaching methods to meet the needs of different learners.
Pre-school English Teacher
Magnificat School of Mary
Las Pinas City
04.2010 - 05.2014
- Taught language and reading to Pre-school and Gradeschool students
- Created quarterly lesson plans for students
- Conducted quarterly parent-teacher evaluation conferences.
- Created a safe, nurturing environment for children to explore their interests and build confidence.
- Developed and implemented age-appropriate English language lesson plans to engage preschool students in learning.
- Encouraged children to express themselves verbally by engaging in meaningful conversations.
- Conducted assessments of student progress throughout the year to monitor individual growth and achievement.
Sales Administrative Assistant
Mondelez International
Sucat, Paranaque City
04.2001 - 12.2008
- Handled administrative work, prepared monthly reports and coordinated all communications for the sales department
- Shortened the processing time of expense reports by establishing a lead time
- Proposed the use of an electronic approval system for the Visayas and Mindanao regional offices for easy tracking
- Improved system for tracking documents resulting in 80% record-keeping accuracy and reduced the number of missing documents.
- Provided support to the Sales team by responding to customer inquiries quickly and accurately.
- Created and maintained an organized filing system for sales documents.
- Analyzed customer feedback to improve customer satisfaction ratings.
- Coordinated travel arrangements for members of the Sales team attending conferences or meetings.
- Assisted with onboarding processes for new hires within the Sales department.
- Handled sales representative inquiries related to orders, product replacements and credits.
Account Development Executive
Mondelez International
Sucat, Paranaque City
10.2000 - 11.2001
- Built strong, long term relationships with clients by delivering exceptional customer service, addressing inquiries, and providing post-sales support
- Maintained regular communication to ensure client satisfaction and identify upselling or cross-selling opportunities
- Account development - established and nurtured relationships with prospective clients, understanding their needs, challenges and goals
- Presented the organization's products, or services in compelling manner to generate interest and create opportunities for further engagement.
- Developed and maintained relationships with key accounts to ensure customer retention and satisfaction.
- Conducted market research to identify potential new customers and opportunities for business growth.
- Negotiated contracts with vendors, suppliers, and other partners as needed.
Kitchen Supervisor
Contis Restaurant
BF Homes, Paranaque City
04.1999 - 04.2000
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Prepare and pack food and drinks for takeout guests
- Ensured that Standard Operating Procedures are carried out and the quality of food served is at its best
- Carried out quality control and monitored dry and frozen Inventories
- Oversee procedures performed by the staff.
- Conducted regular performance evaluations of kitchen personnel.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Resolved customer complaints regarding food quality or service issues.
- Coordinated with other departments to ensure timely delivery of meals to guests.
- Established standards for portion sizes and plating presentation.
Management Trainee / Counter Supervisor
McDonald's Philippines
Las Pinas City
01.1996 - 01.1998
- Take guest orders
- Operate cash register/accept payment
- Prepare and pack food and drinks for takeout guests
- Assisted with serving and prepared food for inside guests
- Monitored wash work area and guest areas (clean tables, floors, windows, counter tops, condiment containers, appliances, etc.)
- Monitored deliveries of raw materials to the branch
- Prepared staff, equipment & products for the shift
- Handled customer complaints, Inquiries, and troubleshooting
- Enforced all appropriate personnel policies, labor laws, and security & safety procedures
- Upheld critical standards for holding time, service speed, cleanliness, sanitation, and quality of raw & finished products
- Performed daily equipment checks in the store
- Provided on-the-job training to new employees in accordance with company standards.
- Performed administrative tasks such as data entry, filing, and document preparation.
Education
Bachelor of Science - Hotel And Motel Management
St. Paul University
New Manila, Quezon City, Philippines03.1996
Skills
- Building Rapport
- Equipment Maintenance
- Opening and Closing Procedures
- Staff Training
- Customer Service
- Learning Techniques
- Team player
- Food Safety Understanding
- Attention to Detail
- Kitchen Management
- Serving Expertise
- Google Drive
- Team Management
- Product Knowledge
- Customer-Focused
- Cash Handling
- Product Promotion
- Effective Communication
- Order Entry
Languages
Tagalog
First Language
English
Advanced (C1)
C1
Accomplishments
- Best Dish award
Certification
- Social Media Manager
Hard skill
- Microsoft office
- Google drive / Google Calendar
- SEO Search Engine Optimization
- Social Media Management
- Customer interaction
- Chat and email support
- Travel management
- Order fulfillment
About Me
I have developed my customer service skills in both Food service and Sales industry through years of experience and the different job descriptions I had for the past years. I have been trained in customer service in its distinct fields servicing people from all walks of life but having one goal which is to provide excellent service to its customers. I am a well-rounded person, willing to learn and open to new opportunities that would broaden my horizon. I believe that nothing is too difficult as long as I have a "Can do Attitude". With this being said I would go the extra mile if and when the customers require it.
References
References available upon request.
Timeline
Online English Tutor
Freelancer
09.2023 - Current
Online English Tutor - Japanese Students
Rarejob Philippines Inc.
11.2013 - 09.2023
Pre-school English Teacher
Magnificat School of Mary
04.2010 - 05.2014
Sales Administrative Assistant
Mondelez International
04.2001 - 12.2008
Account Development Executive
Mondelez International
10.2000 - 11.2001
Kitchen Supervisor
Contis Restaurant
04.1999 - 04.2000
Management Trainee / Counter Supervisor
McDonald's Philippines
01.1996 - 01.1998
Bachelor of Science - Hotel And Motel Management
St. Paul University
Similar Profiles
Saikiran GurramSaikiran Gurram
Sports Masseur & Massage Therapist at FreelancerSports Masseur & Massage Therapist at Freelancer
MARIA IZABEL BARROSO MAIAMARIA IZABEL BARROSO MAIA
Pharmaceutical and Medical Freelance Translator at FreelancerPharmaceutical and Medical Freelance Translator at Freelancer
Carrie WittigCarrie Wittig
Administrative Assistant at FreelancerAdministrative Assistant at Freelancer