Nadine Vicentino
Head, Marketing And Operations
CITY OF ANTIPOLO
Summary
Dynamic and results-oriented marketing and sales leader with a proven ability to drive revenue growth, enhance brand visibility, and cultivate high-performing teams. Over 5 years of experience in developing and executing impactful marketing campaigns, optimizing sales processes, and identifying lucrative market opportunities. Expertise in boosting customer acquisition and retention, proficient in data-driven decision-making, digital marketing strategies, and client relationship management. Fosters cross-functional collaboration to achieve business objectives. Recognized for a hands-on leadership approach, exceptional communication skills, and a commitment to delivering measurable results through innovation and continuous improvement.
Overview
12
12
years of professional experience
Work History
Head, Marketing and Operations
Hero L. Tolosa Freelance Statistician
CITY OF ANTIPOLO (Remote)
11.2019 - Current
- Proactive professional demonstrating high level of personal responsibility
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
On-Boarding Coordinator
Grab Philippines, Mytaxi,ph
Marikina City, Metro Manila, Philippines
10.2023 - 10.2024
- Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Implemented mentorship programs to provide ongoing support for new employees during their first months at the company.
- Developed customized training materials tailored to individual roles and responsibilities within the organization.
Technical Support Representative
Multisys Corporation Technology
Parañaque
07.2020 - 07.2021
- Provided comprehensive technical support to customers, guiding them through new system, application, and software setups.
- Diagnosed and resolved technical issues efficiently by asking targeted questions and implementing smart solutions.
- Translated complex technical information into easily understandable presentations and demonstrations for non-technical audiences.
- Delivered clear, step-by-step technical support to clients, ensuring effective issue resolution.
- Managed and resolved customer inquiries and technical malfunctions via email, calls, and live chat, often remotely.
- Addressed and resolved Service Level Agreement (SLA) issues promptly utilizing an OTRS system.
- Installed and configured various applications for clients, including anti-virus software and Microsoft Office suites.
- Conducted engaging training sessions for customers on software updates, new systems, and hardware.
- Collaborated with management to design comprehensive training manuals for system usage and troubleshooting.
- Utilized support tickets to efficiently track and expedite incident resolution.
- Ensured compliance with service-level agreements by providing fast, knowledgeable solutions for diverse technical issues.
- Managed daily server backups to prevent data loss from computer malfunctions.
- Leveraged remote access tools to connect with and navigate customer computers for support.
- Monitored RTP streaming on live calls to enhance user experience.
- Participated in in-person meetings to assess and diagnose intricate hardware problems.
- Maintained computer hardware in optimal working condition through regular maintenance and inspections.
Area Coordinator
Department of Social Welfare and Development
Manila
10.2018 - 12.2018
- Trained team members on company procedures and best practices, significantly enhancing team productivity and operational efficiency.
- Conducted interviews with households to accurately assess housing needs, requirements, and preferences.
- Coordinated effectively with Project Managers and clients to plan, develop, implement, and monitor project development activities.
Checker
Hanabishi Appliances
Meycauayan, Bulacan
09.2017 - 10.2017
- Assessed customer needs through clear communication, anticipating and responding promptly to inquiries.
- Worked overtime shifts to maintain optimal workflow during peak periods and times of unexpected high volume.
- Maintained a neat and organized shop floor and storage areas.
- Ensured checkout areas remained clean, tidy, and organized.
- Packed purchased items meticulously to prevent damage to delicate products.
- Monitored the shop floor for suspicious customer behavior and signs of theft, adhering to company procedures to prevent shoplifting.
Typist Clerk
Supreme Steel Pipe Corporation
Meycauayan, Bulacan
04.2016 - 07.2017
- Performed diverse administrative tasks, including sorting mail, ordering office supplies, and copying and scanning documents, maximizing overall team efficiency.
- Managed incoming telephone calls, accurately taking messages and redirecting them to appropriate staff members.
- Organized and filed documents, consistently updating and merging data as required.
- Transformed shorthand notes and handwritten documents into accurately typed, proofread, and edited finished copies.
- Formatted documents efficiently and precisely, minimizing errors through strict attention to detail.
- Implemented and maintained a comprehensive filing system for documents, significantly increasing efficiency.
- Manipulated and analyzed data effectively using proven skills in Excel and Google Sheets, providing valuable support to senior staff for evaluations and presentations.
- Processed and typed letters quickly and accurately to meet service targets.
- Recorded and distributed accurate meeting minutes to attendees promptly after meetings.
Cashier
HBC Beauty Product
Meycauayan, Bulacan
05.2015 - 06.2015
- Processed incoming orders smoothly, handling numerous transactions daily with exceptional accuracy.
- Maintained high productivity by efficiently managing cash, credit, and debit payments.
- Ensured neat and clean shop floor and storage areas.
- Packed purchased items carefully to prevent damage, especially to delicate products.
- Assisted customers with specific item requests by providing knowledgeable product advice and answering questions.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Maintained clean, tidy, and organized checkout areas.
- Trained new team members in cash register operation, stock procedures, and customer service best practices.
- Managed high-volume credit and cash transactions efficiently using Point Of Sale (POS) systems.
- Collaborated closely with front-of-house staff to ensure positive customer experiences.
Cashier
Golden Cup Hardware
Meycauayan, Bulacan
02.2014 - 04.2015
- Smoothly processed incoming orders, handling a high volume of transactions daily with exceptional accuracy.
- Maintained high productivity by efficiently managing cash, credit, and debit payments.
- Ensured neat and clean shop floor and storage areas.
- Packed purchased items carefully to prevent damage to delicate products.
- Assisted customers with specific item requests by providing knowledgeable product advice and answering questions.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Maintained clean, tidy, and organized checkout areas.
- Trained new team members in cash register operation, stock procedures, and customer service best practices.
- Managed high-volume credit and cash transactions efficiently using Point Of Sale (POS) systems.
- Completed daily records updates to accurately track sales and payment totals.
- Processed refunds and exchanges efficiently at the customer service desk.
- Addressed and resolved complaints effectively regarding transactions and ticket issuing.
Education
Bachelor of Elementary Education - Elementary Education
Datu Mala Muslim Mindanao Islamic College
01.2022
High School - undefined
Meycauayan National High School
Perez, Meycauayan, Bulacan01.2014
Elementary - undefined
Camalig Elementary School
Camalig, Meycauayan, Bulacan01.2010
Skills
- Technical: Computer backup management, Case management, Application installation, Mobile device troubleshooting, Technical documentation comprehension, Application support, Technical issues analysis, Mac systems proficiency, Microsoft Office (Word, Excel, PowerPoint), Microsoft Power BI
- Interpersonal & Communication: Staff education and training, Exceptional telephone etiquette, Customer support needs assessment, Strong work ethic, Compassion, Communication, Call center experience, Data entry, Remote access navigation
Timeline
On-Boarding Coordinator
Grab Philippines, Mytaxi,ph
10.2023 - 10.2024
Technical Support Representative
Multisys Corporation Technology
07.2020 - 07.2021
Head, Marketing and Operations
Hero L. Tolosa Freelance Statistician
11.2019 - Current
Area Coordinator
Department of Social Welfare and Development
10.2018 - 12.2018
Checker
Hanabishi Appliances
09.2017 - 10.2017
Typist Clerk
Supreme Steel Pipe Corporation
04.2016 - 07.2017
Cashier
HBC Beauty Product
05.2015 - 06.2015
Cashier
Golden Cup Hardware
02.2014 - 04.2015
High School - undefined
Meycauayan National High School
Elementary - undefined
Camalig Elementary School
Bachelor of Elementary Education - Elementary Education
Datu Mala Muslim Mindanao Islamic College