Summary
Overview
Work History
Education
Skills
Timeline
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Nadine Vicentino

Head, Marketing And Operations
CITY OF ANTIPOLO

Summary

Dynamic and results-oriented marketing and sales leader with a proven ability to drive revenue growth, enhance brand visibility, and cultivate high-performing teams. Over 5 years of experience in developing and executing impactful marketing campaigns, optimizing sales processes, and identifying lucrative market opportunities. Expertise in boosting customer acquisition and retention, proficient in data-driven decision-making, digital marketing strategies, and client relationship management. Fosters cross-functional collaboration to achieve business objectives. Recognized for a hands-on leadership approach, exceptional communication skills, and a commitment to delivering measurable results through innovation and continuous improvement.

Overview

12
12
years of professional experience

Work History

Head, Marketing and Operations

Hero L. Tolosa Freelance Statistician
11.2019 - Current
  • Proactive professional demonstrating high level of personal responsibility
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.

On-Boarding Coordinator

Grab Philippines, Mytaxi,ph
10.2023 - 10.2024
  • Supported talent acquisition efforts by ensuring a seamless and positive onboarding experience for all new hires.
  • Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
  • Implemented mentorship programs to provide ongoing support for new employees during their first months at the company.
  • Developed customized training materials tailored to individual roles and responsibilities within the organization.

Technical Support Representative

Multisys Corporation Technology
07.2020 - 07.2021
  • Provided comprehensive technical support to customers, guiding them through new system, application, and software setups.
  • Diagnosed and resolved technical issues efficiently by asking targeted questions and implementing smart solutions.
  • Translated complex technical information into easily understandable presentations and demonstrations for non-technical audiences.
  • Delivered clear, step-by-step technical support to clients, ensuring effective issue resolution.
  • Managed and resolved customer inquiries and technical malfunctions via email, calls, and live chat, often remotely.
  • Addressed and resolved Service Level Agreement (SLA) issues promptly utilizing an OTRS system.
  • Installed and configured various applications for clients, including anti-virus software and Microsoft Office suites.
  • Conducted engaging training sessions for customers on software updates, new systems, and hardware.
  • Collaborated with management to design comprehensive training manuals for system usage and troubleshooting.
  • Utilized support tickets to efficiently track and expedite incident resolution.
  • Ensured compliance with service-level agreements by providing fast, knowledgeable solutions for diverse technical issues.
  • Managed daily server backups to prevent data loss from computer malfunctions.
  • Leveraged remote access tools to connect with and navigate customer computers for support.
  • Monitored RTP streaming on live calls to enhance user experience.
  • Participated in in-person meetings to assess and diagnose intricate hardware problems.
  • Maintained computer hardware in optimal working condition through regular maintenance and inspections.

Area Coordinator

Department of Social Welfare and Development
10.2018 - 12.2018
  • Trained team members on company procedures and best practices, significantly enhancing team productivity and operational efficiency.
  • Conducted interviews with households to accurately assess housing needs, requirements, and preferences.
  • Coordinated effectively with Project Managers and clients to plan, develop, implement, and monitor project development activities.

Checker

Hanabishi Appliances
09.2017 - 10.2017
  • Assessed customer needs through clear communication, anticipating and responding promptly to inquiries.
  • Worked overtime shifts to maintain optimal workflow during peak periods and times of unexpected high volume.
  • Maintained a neat and organized shop floor and storage areas.
  • Ensured checkout areas remained clean, tidy, and organized.
  • Packed purchased items meticulously to prevent damage to delicate products.
  • Monitored the shop floor for suspicious customer behavior and signs of theft, adhering to company procedures to prevent shoplifting.

Typist Clerk

Supreme Steel Pipe Corporation
04.2016 - 07.2017
  • Performed diverse administrative tasks, including sorting mail, ordering office supplies, and copying and scanning documents, maximizing overall team efficiency.
  • Managed incoming telephone calls, accurately taking messages and redirecting them to appropriate staff members.
  • Organized and filed documents, consistently updating and merging data as required.
  • Transformed shorthand notes and handwritten documents into accurately typed, proofread, and edited finished copies.
  • Formatted documents efficiently and precisely, minimizing errors through strict attention to detail.
  • Implemented and maintained a comprehensive filing system for documents, significantly increasing efficiency.
  • Manipulated and analyzed data effectively using proven skills in Excel and Google Sheets, providing valuable support to senior staff for evaluations and presentations.
  • Processed and typed letters quickly and accurately to meet service targets.
  • Recorded and distributed accurate meeting minutes to attendees promptly after meetings.

Cashier

HBC Beauty Product
05.2015 - 06.2015
  • Processed incoming orders smoothly, handling numerous transactions daily with exceptional accuracy.
  • Maintained high productivity by efficiently managing cash, credit, and debit payments.
  • Ensured neat and clean shop floor and storage areas.
  • Packed purchased items carefully to prevent damage, especially to delicate products.
  • Assisted customers with specific item requests by providing knowledgeable product advice and answering questions.
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
  • Maintained clean, tidy, and organized checkout areas.
  • Trained new team members in cash register operation, stock procedures, and customer service best practices.
  • Managed high-volume credit and cash transactions efficiently using Point Of Sale (POS) systems.
  • Collaborated closely with front-of-house staff to ensure positive customer experiences.

Cashier

Golden Cup Hardware
02.2014 - 04.2015
  • Smoothly processed incoming orders, handling a high volume of transactions daily with exceptional accuracy.
  • Maintained high productivity by efficiently managing cash, credit, and debit payments.
  • Ensured neat and clean shop floor and storage areas.
  • Packed purchased items carefully to prevent damage to delicate products.
  • Assisted customers with specific item requests by providing knowledgeable product advice and answering questions.
  • Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
  • Maintained clean, tidy, and organized checkout areas.
  • Trained new team members in cash register operation, stock procedures, and customer service best practices.
  • Managed high-volume credit and cash transactions efficiently using Point Of Sale (POS) systems.
  • Completed daily records updates to accurately track sales and payment totals.
  • Processed refunds and exchanges efficiently at the customer service desk.
  • Addressed and resolved complaints effectively regarding transactions and ticket issuing.

Education

Bachelor of Elementary Education - Elementary Education

Datu Mala Muslim Mindanao Islamic College
01.2022

High School - undefined

Meycauayan National High School
Perez, Meycauayan, Bulacan
01.2014

Elementary - undefined

Camalig Elementary School
Camalig, Meycauayan, Bulacan
01.2010

Skills

  • Technical: Computer backup management, Case management, Application installation, Mobile device troubleshooting, Technical documentation comprehension, Application support, Technical issues analysis, Mac systems proficiency, Microsoft Office (Word, Excel, PowerPoint), Microsoft Power BI

  • Interpersonal & Communication: Staff education and training, Exceptional telephone etiquette, Customer support needs assessment, Strong work ethic, Compassion, Communication, Call center experience, Data entry, Remote access navigation

Timeline

On-Boarding Coordinator

Grab Philippines, Mytaxi,ph
10.2023 - 10.2024

Technical Support Representative

Multisys Corporation Technology
07.2020 - 07.2021

Head, Marketing and Operations

Hero L. Tolosa Freelance Statistician
11.2019 - Current

Area Coordinator

Department of Social Welfare and Development
10.2018 - 12.2018

Checker

Hanabishi Appliances
09.2017 - 10.2017

Typist Clerk

Supreme Steel Pipe Corporation
04.2016 - 07.2017

Cashier

HBC Beauty Product
05.2015 - 06.2015

Cashier

Golden Cup Hardware
02.2014 - 04.2015

High School - undefined

Meycauayan National High School

Elementary - undefined

Camalig Elementary School

Bachelor of Elementary Education - Elementary Education

Datu Mala Muslim Mindanao Islamic College

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Nadine VicentinoHead, Marketing And Operations