Nadine Grajo

Manage legal, financial, and operational processes, ensuring efficiency across departments. Oversee legal request monitoring, vendor applications, billing operations, and reporting while optimizing workflows for compliance and accuracy.

• Legal & Compliance: Manage legal requests, complete privacy agreements, and maintain business registration documents.
• Financial Operations: Process invoices, manage district payment portals, and handle billing inquiries.
• Operational Support: Oversee tool access, new hire equipment, office management, and equipment retrieval.
• Reporting & Process Improvement: Maintain sales reports, update Clever COGS data, and document internal procedures.
• Vendor & Project Management: Complete vendor applications, manage RFP submissions, and process company credit requests.
• Communication & Coordination: Prepare the All Hands deck and monitor internal business inquiries.
• Optimized legal request processing in HubSpot.
• Established SOPs for legal, billing, and vendor management.
• Improved district payment tracking for compliance and efficiency.

• Assisting existing customers with their billings, current and previous transactions, and progress on their disputes
• Assisted users through chat and email
• Joined teammates in brainstorming issue solutions and answering questions

• Worked as an executive assistant to the CEO
• Handled administrative tasks and provided support to the entire HQ team, including the recruitment and marketing sides of the business

• Worked as part time junior writer to recreate listings and migrate them to the new website

• Responsible for escalated calls from guests with reservations
• Handled high / urgent folders, escalated cases, and monitor agents' productivity including daily reports