NADIN ABEGAIL ELLO
SENIOR TRAINING MANAGER
Gagalangin Tondo
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Senior Manager Training and Quality
TP Philippines
05.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Ensuring adherence to industry standards, company policies and regulatory requirements.
- Monitoring training effectiveness and quality metrics to drive continuous improvement.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Training and Quality Manager
Majorel Teleperformance
10.2021 - 04.2024
- Manage principles and practices of organizational development and quality management.
- Creates/maintains a scorecard to ensure consistent quality and a high performance by Trainers and Quality Coaches.
- Manages and collaborates with internal and external training providers for the quality of learning solutions that align with strategic objectives.
- Optimized training programs and learner experience by streamlining existing programs and embedding skill development and behavioral assessments throughout.
- Deliver innovative, high-impact training programs that build outstanding organizational, team, individual and business performance.
- Enhance and develop audit protocols and train audit team for quality assurance purposes.
- Organized and details oriented; proven ability to meet deadlines.
- Strong analytical skills; verbal, and written communication skills.
- Lead or participate in projects designed to improve training and learning throughout the organization.
- Create a methodology to provide consistent communication and visibility of quality data relevant to Operations execution.
- Virtual Training
- Learning Management System
- Audit and compliance
- Data Management and Analysis
Senior Training Manager
VXI Global Holding B.V
02.2020 - 09.2021
Training Manager
VXI Global Holding B.V
01.2018 - 01.2020
Training Supervisor
VXI Global Holdings B.V
01.2017 - 01.2018
Technical Support Representative
VXI Global Holding B.V
01.2012 - 01.2017
Technical Support Representative
Convergys
01.2011 - 01.2012
Technical Support Representative
Sutherland
01.2010 - 01.2011
Technical Support Representative
West Contact Services
01.2009 - 01.2010
Education
Bachelor of Arts - Nursing
Our Lady Of Fatima University
Valenzuela, Metro Manila, Philippines 04.2003 - 04.2007
Skills
- Strategic resource allocation
- Development of training programs
- Performance Evaluation
- Training Needs Analysis
- Process optimization
- Program development expertise
- Virtual Training
- E-learning system expertise
- Audit and compliance
- Data Management and Analysis
Certification
Yellow Belt Six Sigma
Timeline
Yellow Belt Six Sigma
05-2025
Senior Manager Training and Quality
TP Philippines
05.2024 - Current
COPC
04-2022
Training and Quality Manager
Majorel Teleperformance
10.2021 - 04.2024
Senior Training Manager
VXI Global Holding B.V
02.2020 - 09.2021
Training Manager
VXI Global Holding B.V
01.2018 - 01.2020
Training Supervisor
VXI Global Holdings B.V
01.2017 - 01.2018
Technical Support Representative
VXI Global Holding B.V
01.2012 - 01.2017
Technical Support Representative
Convergys
01.2011 - 01.2012
Technical Support Representative
Sutherland
01.2010 - 01.2011
Technical Support Representative
West Contact Services
01.2009 - 01.2010
Bachelor of Arts - Nursing
Our Lady Of Fatima University
04.2003 - 04.2007
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