N.A. Clintton Esperanza
Customer Service Team Lead
Angono
Summary
Skilled in conflict resolution, team motivation, data extracting and analysis. Self–motivated to drive on-time report completion and highly motivated to see others succeed.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Customer and Product Support
Reincubate Ltd.
06.2022 - 07.2025
Managed customer inquiries via Zendesk, ensuring
timely and effective resolution. Collaborated closely
with the development team to report potential bugs
and shared valuable user feedback and feature
requests to support ongoing product improvement.
Customer Service Manager
Quantrics Enterprises Inc.
Taytay, Rizal
03.2018 - 05.2022
- Team Lead(BRS Fibe Tech) – March 2018 - March 2022
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
Fibe Technical Support
Quantrics Enterprises Inc.
Taytay, Rizal
01.2017 - 03.2018
- Fibe Technical Support
- Subject Matter Expert for ABAY and Production
- Provides support for ABAY program
- Handling escalation calls
- Data extraction
- Provides coaching for ABAY based on performance and data analysis
- Supports ongoing training for ABAY agents and supervisors
- On-time reporting for system outage
Technical Support Representative
Teletech Holdings Phil. Inc.
Cainta, Rizal
01.2013 - 12.2016
- Company Overview: TELSTRA
- ADSL Broadband Technical Support
- Cable Broadband Technical Support
- Mobile Broadband Technical Support
- Phone Launch Technical Support
- Apple MAC Support
- Satellite Broadband
- Dial-up for Business Broadband
- Dial-up Broadband
- Telstra Online Security
- L2 ADSL Broadband Specialist
- PSTN Front of House Support
- L2 PSTN Tester
- TELSTRA
Education
Bachelor of Science - Mechanical Engineering
Southern Luzon State University
Lucban, Quezon, PhilippinesSkills
Customer service
undefinedTimeline
Customer and Product Support
Reincubate Ltd.
06.2022 - 07.2025
Customer Service Manager
Quantrics Enterprises Inc.
03.2018 - 05.2022
Fibe Technical Support
Quantrics Enterprises Inc.
01.2017 - 03.2018
Technical Support Representative
Teletech Holdings Phil. Inc.
01.2013 - 12.2016
Bachelor of Science - Mechanical Engineering
Southern Luzon State University