N.A. Clintton Esperanza
Customer Service Team Lead
Angono
Summary
Skilled in conflict resolution, team motivation, data extracting and analysis. Self–motivated to drive on-time report completion and highly motivated to see others succeed.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Manager
Quantrics Enterprises Inc.
Taytay, Rizal
03.2018 - 05.2022
- Team Lead(BRS Fibe Tech) – March 2018 - March 2022
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
Fibe Technical Support
Quantrics Enterprises Inc.
Taytay, Rizal
01.2017 - 03.2018
- Fibe Technical Support
- Subject Matter Expert for ABAY and Production
- Provides support for ABAY program
- Handling escalation calls
- Data extraction
- Provides coaching for ABAY based on performance and data analysis
- Supports ongoing training for ABAY agents and supervisors
- On-time reporting for system outage
Technical Support Representative
Teletech Holdings Phil. Inc.
Cainta, Rizal
01.2013 - 12.2016
- Company Overview: TELSTRA
- ADSL Broadband Technical Support
- Cable Broadband Technical Support
- Mobile Broadband Technical Support
- Phone Launch Technical Support
- Apple MAC Support
- Satellite Broadband
- Dial-up for Business Broadband
- Dial-up Broadband
- Telstra Online Security
- L2 ADSL Broadband Specialist
- PSTN Front of House Support
- L2 PSTN Tester
- TELSTRA
Education
Bachelor of Science - Mechanical Engineering
Southern Luzon State University
Lucban, Quezon, PhilippinesSkills
Customer service
undefinedTimeline
Customer Service Manager
Quantrics Enterprises Inc.
03.2018 - 05.2022
Fibe Technical Support
Quantrics Enterprises Inc.
01.2017 - 03.2018
Technical Support Representative
Teletech Holdings Phil. Inc.
01.2013 - 12.2016
Bachelor of Science - Mechanical Engineering
Southern Luzon State University
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