Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Naam Anthony Corpuz
Customer Service
Laoag City
Summary
Overview
7
years of professional experience
Work History
QUIET LION CAPITAL
Consultant
05.2023 - 08.2023
Job overview
- Consults Clients who needed help in their business
- Assist customer and make sure that they are safe and able to receive help
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Evaluated customer needs and feedback to drive product and service improvements.
PEAK SUPPORT GLOBAL
Customer Service Associate
01.2022 - 01.2023
Job overview
- Addressed customer service inquiries in a timely fashion
- Developed and actualized customer service initiatives to decrease wait times.
- Assist customer with their account and provide satisfaction to our services
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
ACCENTURE
Customer Service Representative
09.2020 - 01.2022
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
ALORICA
Customer Service Representative
10.2016 - 06.2018
Job overview
- Assist customer for fraudulent activity on their account
- Assist customer with their account and provide satisfaction to our services
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assist customer and make sure that they are safe and able to receive help
Education
Divine Word College of LaoagLaoag City, Ilocos Norte
Bachelor of Science from Information Technology
06.2020 - 06.2020
University Overview
- Elected to President for Information Technology in 2020
Skills
Troubleshootingundefined
Timeline
Consultant
QUIET LION CAPITAL
05.2023 - 08.2023
Customer Service Associate
PEAK SUPPORT GLOBAL
01.2022 - 01.2023
Customer Service Representative
ACCENTURE
09.2020 - 01.2022
Divine Word College of Laoag
Bachelor of Science from Information Technology
06.2020 - 06.2020
Customer Service Representative
ALORICA
10.2016 - 06.2018
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