Myzelle Carey Melgar
Davao City
Summary
Skilled Customer Service Representative with experience providing exceptional support and solutions to customers. Proficient in handling inquiries, resolving issues, and managing accounts efficiently. Known for excellent communication, problem-solving abilities, and a dedication to delivering a positive customer experience.
Overview
3
3
years of professional experience
Work History
Associate- CUstomer Service Phone
Sutherland Global Services
Davao City
04.2024 - 09.2024
- Provided customer service support to customers with inquiries, complaints, and technical issues.
- Answered inbound calls and emails from customers regarding product information and order status.
- Assisted customers with returns, exchanges, refunds, replacements, credits, and other related requests.
- Processed orders accurately and efficiently using company software systems.
- Maintained a high level of professionalism when interacting with customers via phone or email.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Account Associate
VXI Global Holdings B.V
DAVAO CITY
06.2022 - 02.2023
- Greeted customers and provided assistance with account inquiries.
- Provided customer service through phone, email and in-person interactions.
- Resolved customer complaints and escalated issues to management when necessary.
- Processed payments, refunds, cancellations, returns, credits and adjustments according to company policies.
- Assisted customers with product selection by providing detailed information on products and services.
- Managed delivery schedules, progress updates and vendor relations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Associate
Teleperformance Philippines
Davao City
11.2021 - 04.2022
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Provided accurate information about products or services to customers.
- Identified and escalated priority issues as needed.
- Followed up with customers to ensure their requests were addressed properly.
- Adhered to all company policies and procedures when dealing with customers.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Listened attentively to customer concerns and provided appropriate solutions within the time limits.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Processed exchange requests in computer system.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Consulted with customers to resolve service and billing issues.
Education
Bachelor of Science - Mechanical Engineering
University of Mindanao
Matina Pangi Road, Davao City, PhilippinesSkills
- Detail orientation
- Call control
- Complaint handling
- Stress tolerance
- Sales closing
- Complaint resolution
- Answering questions
- Technical troubleshooting
- Providing customer support
- FLUENT IN ENGLISH
- Resolving issues
- Appointment scheduling
- Calendar management
- Strong organization
Timeline
Associate- CUstomer Service Phone
Sutherland Global Services
04.2024 - 09.2024
Account Associate
VXI Global Holdings B.V
06.2022 - 02.2023
Customer Service Associate
Teleperformance Philippines
11.2021 - 04.2022
Bachelor of Science - Mechanical Engineering
University of Mindanao
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