Myrza Apla-on

• Expedited operational efficiency with thorough database management ensuring accurate contact information for clients and partners.
• Upheld a professional image at all times while representing the company during interactions with clients and stakeholders.
• Demonstrated adaptability in supporting multiple executives simultaneously, prioritizing tasks to meet individual needs effectively.
• Assisted in achieving business objectives by providing administrative support for marketing campaigns and sales initiatives.
• Supported executive decision-making by conducting research on various topics, presenting findings in concise reports.
• Enhanced client satisfaction by efficiently managing appointments and schedules.
• Delivered excellent customer service by addressing inquiries promptly, resolving issues professionally.
• Maintained confidentiality of sensitive information while handling critical tasks such as contract review and document drafting.
• Reduced workload stress for managers by taking ownership of routine administrative tasks such as calendar management and appointment setting.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

• Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels.
• Built prospect lists of potential new customers through research and identification of business opportunities.
• Collaborated with sales teams to ensure accurate lead tracking and timely follow-ups, enhancing overall customer experience and satisfaction.
• Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
• Leveraged automation tools to maximize productivity while minimizing manual effort involved in managing the pipeline of leads generated.

• Entered data, generated reports, and produced tracking documents.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

• Set ambitious goals for energy efficiency improvements within the facility; drove progress toward these objectives through thorough analysis of existing systems.
• Developed strong relationships with stakeholders including utility companies, regulators, and community leaders to ensure smooth operation of the plant.
• Established clear lines of communication between management, staff, contractors, and external partners for seamless collaboration on projects related to plant operations or expansion efforts.

• Responsible for online enquiry for various platforms like TradeMe, Facebook marketplace, and Company's website
• Assisted in budget development for the department, closely monitoring expenses to reduce costs.
• Boosted sales, effectively upselling and cross-selling relevant products to customers.
• Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.

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• Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
• Improved employee performance by implementing training programs and conducting regular performance reviews.
• Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
• Maximized resource utilization by monitoring staff schedules and allocating tasks.
• Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.

• Answers inbound calls as well as assisting customers who have specific inquiries
• Provide personalized customer service of the highest level
• Follow up calls of the client with clerical duties which includes faxing, filing up paper works, doing checks on credit references as well as liaising with other departments
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet demand of the work environment, any delays or other unexpected demands
• Well versed with Ministry of Labor procedure and Labor law
• (Labor contract and Visa).

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Arrange conferences, meetings, and travel reservations for office personnel
• Complete forms in accordance with company procedures
• Locate and attach appropriate files to incoming correspondence requiring replies
• Mail newsletters, promotional material, and other information
• Maintain scheduling and event calendars
• Make copies of correspondence and other printed material
• Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters
• Schedule and confirm appointments for clients, customers, or supervisors
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Maintained daily report documents, memos and invoices.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

• Answers inbound calls as well as assisting customers who have specific inquiries
• Provide personalized customer service of the highest level
• Follow up calls of the client with clerical duties which includes faxing, filing up paper works, doing checks on credit references as well as liaising with other departments
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet demand of the work environment, any delays or other unexpected demands
• Well versed with Ministry of Labor procedure and Labor law
• (Labor contract and Visa).
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
• Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Maintain and improve store retail standard on selling floor, service areas, and stock rooms to ensure ease of customer's self-selection is maximized/directed towards optimizing turnover
• Anticipates, reacts responsively to, and exceeds customer requirements in friendly and approachable styles
• Provide service at the Till point and follow correct till procedures quickly and efficiently
• Follow brand guidance and information on best sellers to maximize sales
• Maintain full personal knowledge of all products in order to maximize customer sales actively seeking out information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.