Hi, I’m
MYRRO Morales
Customer Care Specialist
Silang
Summary
Highly dependable individual with strong interpersonal abilities and a focus on teamwork. Actively pursues new responsibilities and challenges across multiple sectors. Capable of identifying and developing opportunities that drive success and innovation.
Overview
6
years of professional experience
1
Certification
Work History
Concentrix
Customer Care Representative (Email Dedicated)
07.2025 - Current
Job overview
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Optum Global Solutions
Customer Care Advisor (Health Care)
09.2023 - 06.2024
Job overview
- Supports customers by providing helpful information, answering questions, and responding to complaints.
- Front line of support for clients and customers and helps ensure that customers are satisfied with products, services, and features.
Werkz Asia Pte Ltd
eContent Checker (Freelancer)
10.2022 - 02.2023
Job overview
- Coordinate projects across Department, and work cooperatively with key team members, and clients, mainly in quality assurance; proofreading.
- Meticulous and can spot grammatical errors in video Lessons, Interactive Videos, and Lesson Plans.
Ibex Global Solutions Inc.
Customer Service Representative (Seasonal)
08.2021 - 01.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Alorica Inc.
Customer Service Representative (Seasonal)
08.2020 - 12.2020
Job overview
- Cultivates extensive knowledge of college board products and services.
- Oversaw customer accounts ensuring accurate information updates.
- Delivered exceptional customer service to address customer complaints promptly.
- Enhanced customer satisfaction by addressing issues with expertise and amiable service.
Education
Cavite State University- Silang
Hotel and Restaurant Management
01.2018
Pasay City West High School
Secondary Level
01.2014
Skills
Client relations
Critical reasoning
Problem-solving skills
versatility
Strategic management
Effective communication
Certification
TEFL Certification
Timeline
Customer Care Representative (Email Dedicated)
Concentrix
07.2025 - Current
TEFL Certification
04-2025
Customer Care Advisor (Health Care)
Optum Global Solutions
09.2023 - 06.2024
eContent Checker (Freelancer)
Werkz Asia Pte Ltd
10.2022 - 02.2023
Customer Service Representative (Seasonal)
Ibex Global Solutions Inc.
08.2021 - 01.2022
Customer Service Representative (Seasonal)
Alorica Inc.
08.2020 - 12.2020
Cavite State University- Silang
Hotel and Restaurant Management
Pasay City West High School
Secondary Level