Myra D. Verastigue
PANDI BULACAN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AFTERSALES AND WARRANTY SUPERVISOR
T.A MARKETING INC
05.2014 - Current
- Prepared and submit warranty claim using online manufacturing system
- Prepare order parts all the approved warranty
- Distribute list of recall campaign to the branch and dealers to be perform
- Cascade all the technical bulletins daily, weekly and monthly
- Registered bike sold to the manufacturing system for warranty activation
- Handle and resolve all claim corrections and charge-backs
- Maintain a record of all claims submitted, returned/rejected or paid and their current status
- Ensures Repair Order (RO) documentation, repair procedures
- And document storage complies with all Company, Manufacturer, and legal requirements and regulations
- Prepare Weekly and monthly warranty report to Accounting department for warranty receivable
- Ensured compliance with company policies and procedures, maintaining accurate records for audits.
- Evaluated warranty claims to determine validity and appropriate action, mitigating potential conflicts or disputes.
- Provided ongoing support to customers throughout the warranty process, fostering trust and loyalty.
- Developed comprehensive reports highlighting key performance indicators related to warranties and service levels.
- Optimized inventory management by coordinating with suppliers to maintain necessary parts availability for warranty repairs.
- Ensure all the warranty parts was tag and available after warranty life period.
PARTS CUSTODIAN
HONDA PRESTIGE MC PARTS/HONDA PRESTIGE TRADERS INC
01.2013 - 02.2014
- Responsible in selling
- Inventory, take Custody of MC parts
- Encoding/ inputting data thru SAP
- Monitoring of Stocks
- Assist customer and make job order
- Prepare warranty claims
Education
CERTIFICATE IN TEACHING PROGRAM - High School Teaching
05.2019
Bachelor of Science Information - Technology
03.2011
Skills
- Team Leadership
- Warranty Management
- Product Knowledge
- Inventory Management
- Problem Solving
- Technical Knowledge
- Customer Service
- Attention to Detail
- Data Entry
- Order Management
- Microsoft Office
Certification
- Licensed TEACHER
Timeline
AFTERSALES AND WARRANTY SUPERVISOR - T.A MARKETING INC
05.2014 - Current
PARTS CUSTODIAN - HONDA PRESTIGE MC PARTS/HONDA PRESTIGE TRADERS INC
01.2013 - 02.2014
ICCT - CERTIFICATE IN TEACHING PROGRAM, High School Teaching
Samar College - Bachelor of Science Information, Technology
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