MYRA GANDEZA
CALOOCAN CITY,PHILIPPINES
Summary
Dedicated Floor Staff and Cashier with strengths in customer interaction and satisfaction. Manages complaints with calm communication, ensuring positive experiences for patrons. Implements efficient cash handling procedures, minimising wait times and enhancing service quality. Dynamic Floor Staff and Cashier skilled in fostering team collaboration and enhancing workplace relationships. Participates in team-building activities, driving engagement and productivity among staff. Assists in training new cashiers, sharing knowledge of policies and procedures to elevate service standards. Hardworking and reliable Cashier with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organised, proactive and punctual with team-orientated mentality. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
1
1
Language
9
9
years of professional experience
Work History
Floor staff and cashier
Goraku amusement center ( slot machine)
Makati city, philippines
2023.12 - 2026.07
- Managed complaints with calm, clear communication and problem-solving.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Implemented efficient cash handling procedures to minimise wait times for patrons, enhancing overall customer satisfaction.
- Facilitated the smooth operation of loyalty programmes, issuing rewards and tracking patron transactions for promotional purposes.
- Processed financial transactions for casino patrons, including the exchange of cash for chips and electronic funds transfer.
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery.
- Assisted in the training of new cashiers, imparting knowledge of casino policies, procedures, and regulatory requirements.
- Analysed player behaviour to identify and remove cheats, keeping gaming activities fair and minimising establishment's losses.
- Inspected and reported gaming equipment faults, flaws or problems to managers for repairs or service.
- Trained staff on running betting activities to expand talent pool and boost customer enjoyment.
Customer Care Assistant
Lanai
Cubao quezon city, philippines
2020.09 - 2021.03
- Implemented conflict resolution techniques to handle difficult situations calmly and effectively, maintaining customer trust.
- Participated in regular team meetings to discuss performance metrics, set goals, and address customer service challenges.
- Delivered personalised customer service by understanding individual needs and preferences, leading to higher customer satisfaction scores.
Dining staff and cashier
BYAHENG BUSOG
Ortigas avenue, philippines
2019.10 - 2020.01
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Greeted new customers, answered initial questions and took drink orders.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Greeted new customers and offered immediate seating assistance.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Collaborated with kitchen and bar staff to ensure smooth operation and quick resolution of any service delays.
- Checked accuracy of completed orders and delivered to customers at tables.
- Hand-washed dishes and glassware.
- Helped bar staff prepare garnishes and restock inventory before service.
- Operated POS register to input orders and process customer payments.
Staff and cashier
INNOVATRONIX INC
novaliches quezon city, philippines
2019.01 - 2019.07
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Calculated and provided accurate change to customers after transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained neat and clean shop floor and storage areas.
- Prepared daily cash deposits to move funds to financial institution.
- Trained new staff on cashiering procedures and customer service excellence.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
Staff and cashier
innovatronix inc
novaliches quezon city, philippines
2017.10 - 2018.04
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained clean, tidy and organised checkout areas.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Calculated and provided accurate change to customers after transactions.
- Completed daily records updates to track sales and accurate payment totals.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Maintained neat and clean shop floor and storage areas.
- Prepared daily cash deposits to move funds to financial institution.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
Education
Bachelor of Science - Batchelor of science in human resources management
Bestlink college of the philippines
philippines2017
Skills
- Customer service
- Cash handling
- Complaint resolution
- Transaction processing
- Staff training
- Team collaboration
- Problem solving
- Time management
- Financial reporting
- Loyalty program management
- Active listening
- Customer relationship management
- Positive attitude
- Customer assistance
- Multi-tasking
- Cash management
- Patience and composure
- Customer relations
- Cash and payment management
- Till and cash handling
- Payment Processing
- Cleaning and sanitising
- Service knowledge
- Cleaning standards
Languages
English
First Language
Timeline
Floor staff and cashier
Goraku amusement center ( slot machine)
2023.12 - 2026.07
Customer Care Assistant
Lanai
2020.09 - 2021.03
Dining staff and cashier
BYAHENG BUSOG
2019.10 - 2020.01
Staff and cashier
INNOVATRONIX INC
2019.01 - 2019.07
Staff and cashier
innovatronix inc
2017.10 - 2018.04
Bachelor of Science - Batchelor of science in human resources management
Bestlink college of the philippines