Myra Cervantes
Dasmarinas, Province Of Cavite
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
32
32
years of professional experience
Work History
Virtual Assistant
Susana Canon
Rome, Italy
07.2023 - Current
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed CRM input, exports and clean up.
- Wrote press releases and posted updates to social media.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
Financial Coach
International Marketing Group
Makati City, Metro Manila, Philippines
01.2021 - Current
- Informed clients of strategies for reducing debt and maximizing savings.
- Collaborated with clients to develop customized investment portfolios.
- Monitored and updated financial plans to comply with client goals.
- Educated clients on potential risks and rewards associated with various investments.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Created financial models to analyze and evaluate investment strategies.
- Proactively identified potential issues within clients'' financial situations and offered timely solutions to mitigate risks.
- Assisted clients with budgeting and cash flow management.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on financial topics and best practices.
- Helped clients make informed decisions about financial future.
- Helped members leverage credit and asset building financial products.
- Empowered individuals to make informed financial decisions through workshops, webinars, and one-on-one consultations.
- Facilitated new client onboarding process and investment account setup.
Facebook Ads Setter
Perlita Santos
Milan,Italy
01.2022 - 01.2023
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Utilized A/B testing for optimal ad effectiveness, refining campaigns based on data insights.
- Created and managed social media campaigns to increase brand engagement.
- Managed multiple social media platforms for increased engagement and audience growth.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Analyzed performance metrics to optimize content strategy and improve overall reach.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Boosted brand awareness by developing and implementing targeted social media campaigns.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Clerical Office Staff Member
EDS Manufacturing Incorporation
Anabu Imus, Cavite
07.1992 - 12.2004
- Processed incoming and outgoing mail and packages according to established procedures.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed incoming calls professionally, directing callers to appropriate personnel while maintaining confidentiality.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Input data into spreadsheets and databases.
- Collaborated with team members to create an organized and effective work environment, fostering positive working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Computer Engineering
Southern Philippines Institute of Science And Tech
Imus, Province Of Cavite, PhilippinesSkills
- Critical Thinking
- Scheduling and calendar management
- Administrative background
- Report Analysis
- Social Media Updating
- Fast Learner
- Travel Coordination
- Multitasking and Time Management
- Employee timesheet processing
- Scheduling
- Database entry
- Social media knowledge
- Travel Arrangements
- Mail Management
- Data Entry
Timeline
Virtual Assistant
Susana Canon
07.2023 - Current
Facebook Ads Setter
Perlita Santos
01.2022 - 01.2023
Financial Coach
International Marketing Group
01.2021 - Current
Clerical Office Staff Member
EDS Manufacturing Incorporation
07.1992 - 12.2004
Bachelor of Science - Computer Engineering
Southern Philippines Institute of Science And Tech