MYLENE RAMOS
Pasig City
Summary
Dedicated administrative professional with successful experience in fast-paced office settings with experience in customer service, data entry and office management. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
ADMINISTRATIVE ASSISTANT
Professional Plotter
07.2022 - 12.2023
- Executed record filing system to improve document organization and management.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for accounting.
- Created and maintained databases to track and record customer data.
ADMINISTRATIVE ASSISTANT
WHG Exp Realty
03.2020 - 06.2022
- Schedule monthly check-in with Virtual Assistants, provide coaching and feedback
- Handle and organize schedules, Timesheet and client queries
- Listen and monitor Inside Sales Associate's calls to match their client goals.
JUNIOR TEAM LEAD
MyOutdesk LLC
09.2014 - 02.2020
- Manage key administrative and operational tasks of Senior Account Executives
- Monitor and check each individual in the team for their performances and ensures it is consistent with the organization's objectives and goals.
SALES SUPPORT TEAM LEAD
PCM Inc
04.2009 - 07.2014
- Do proper coaching and help develop team members
- Prepare, generate, and distribute required reports including Backorder reports, Customer Summary reports, Quarterly Customer reports and Inventory reports
- Timely processing of order confirmation for release.
COLLECTIONS SPECIALIST
PCM Inc
05.2008 - 09.2008
- Implement collection procedures of the company through monitoring of accounts and initiate necessary courses of action based on account status
- Assist customers with their late payments or past due accounts, billing concerns, and others.
FRAUD ANALYST
JP Morgan Chase Bank
09.2007 - 03.2008
- Utilize tools to support fraud screening and order support
- Phone coverage for queue, return calls on external customers
- Handle Declines, Address Verification or Fraud related issues.
CUSTOMER SERVICE REPRESENTATIVE
Sitel Phils
05.2006 - 05.2007
- Provide excellent customer service for internal and external customers
- Handle customer service inbound calls: correctly identify and resolve concern/s.
CUSTOMER CARE SPECIALIST
Epixtar Phils
03.2005 - 02.2006
- Handle customer service inbound calls from customers and resolve their issues
- Manage customers accounts.
TELEPHONE SALES REPRESENTATIVE
Air Relay Corp
06.2004 - 02.2005
- Handle outbound sales calls
- Do Upsells and offer upgrades to customers
- Manage customer's account
- Payment processing.
Education
Bachelor of Science in Computer Science -
Jose Rizal University
01.1999 - 05.2001
Skills
Highly Organized
undefinedTools List
- Trello
- Skyslope
- Mojo
- Ring Central
- Boomtown
- Sisu
- MLS (Flex, CJMLS & BrightMLS)
- CTE
- Quickbooks
- Dotloop
- Zillow
- Salesforce
- ZBuyer
- Wizehire
- MS Office
- Slack
- Glip
Trainings And Awards
- CUSTOMER SERVICE PROFESSIONAL FOUNDATION TRAINING (May K Learning Center Inc)
- ENTELECHY CUSTOMER FOCUS TRAINING (CompuCredit)
- TOP PERFORMER FOR 100% QA SILVER AWARD CATEGORY FOR THE WINNER'S CIRCLE AWARD
Personal Information
- Date of Birth: 01/06/82
- Nationality: Filipino
- Marital Status: Married
Timeline
ADMINISTRATIVE ASSISTANT
Professional Plotter
07.2022 - 12.2023
ADMINISTRATIVE ASSISTANT
WHG Exp Realty
03.2020 - 06.2022
JUNIOR TEAM LEAD
MyOutdesk LLC
09.2014 - 02.2020
SALES SUPPORT TEAM LEAD
PCM Inc
04.2009 - 07.2014
COLLECTIONS SPECIALIST
PCM Inc
05.2008 - 09.2008
FRAUD ANALYST
JP Morgan Chase Bank
09.2007 - 03.2008
CUSTOMER SERVICE REPRESENTATIVE
Sitel Phils
05.2006 - 05.2007
CUSTOMER CARE SPECIALIST
Epixtar Phils
03.2005 - 02.2006
TELEPHONE SALES REPRESENTATIVE
Air Relay Corp
06.2004 - 02.2005
Bachelor of Science in Computer Science -
Jose Rizal University
01.1999 - 05.2001
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