Mylene Grace Abella
Cebu
Summary
Dynamic and results-driven professional with a demonstrated history at Concentrix, proficient in managing customer inquiries with both efficiency and excellence. Experienced in supporting healthcare insurance providers and members, I thrive in high-pressure settings, exhibiting outstanding computer skills and reliability. Consistently met monthly performance goals, highlighting my capacity for rapid learning and effective task management.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Concentrix
07.2019 - 02.2025
- Assisted both healthcare providers and members with inquiries, ensuring seamless communication and resolution of service issues.
- Managed an average of 20-40 calls daily, ensuring prompt and effective resolution of customer inquiries.
- Assisted customers via chat, managing up to 3 concurrent conversations efficiently.
- Conducted quality evaluations by auditing an average of 20-30 calls and chat conversations daily.
Customer Service Cashier
Topserve Service Solutions
06.2018 - 03.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Senior High School Graduate - Information And Communication Technology
Abellana National School
Osmeña Blvd, Cebu City04.2018
Skills
- Call center experience
- Administrative support
- Data collection
- Computer proficiency
- Technical troubleshooting
- Live chat support
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Service Advocate
Concentrix
07.2019 - 02.2025
Customer Service Cashier
Topserve Service Solutions
06.2018 - 03.2019
Senior High School Graduate - Information And Communication Technology
Abellana National School
Work Preference
Work Type
Full TimeContract WorkWork Location
HybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leaveFlexible work hoursLanguages
English
Advanced (C1)
Software
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Adobe Acrobat
Interests
Reading light novels and books
Travel
Watching medical/procedural tv series
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