Mylene R. Palomera
Brgy. 15. San, Miguel Street, San Miguel
Summary
Motivated professional eager to contribute to a stable and dynamic organization by leveraging a diverse skill set and extensive experience to drive company goals. Committed to maximizing knowledge and expertise while fostering personal and professional growth within the field. A proactive approach to problem-solving and collaboration ensures effective contributions to team success. Passionate about continuous learning and adapting to meet evolving industry demands.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Customer Care Representative 1
Carelon Global Solutions Philippines, Inc.
08.2024 - 04.2025
- Company Overview: formerly Legato Health Technologies Philippines, Inc
- Handles incoming calls and SMS related to healthcare services, insurance and claims, providing support and information to members, patients, providers, and other stakeholders.
- Verifying insurance coverage by confirming patient insurance details and eligibility for specific treatments or services.
- Addressing customer questions related healthcare costs, co-payments, and claims.
- Providing solutions to customer problems and escalating complex issues to appropriate personnel or departments.
- Updating patient or member information and call details in the company’s healthcare management system.
- Adhering to strict privacy protocols when handling sensitive patient information by following HIPAA guidelines.
- Demonstrating empathy, patience, and clarity in communication while interacting with patients.
- DUTIES AND RESPONSIBILITIES
Billing and Collection Assistant
SM Develoment Corporation
03.2015 - 04.2024
- Attend to clients’ compliances, queries & concerns thru email.
- Reviews, evaluates and analyzes client’ requests and management approval prior preparation of disposition letter and schedule of payment.
- Responsible for preparation of disposition letter, schedule of payment and statement of account.
- Ensures accuracy of the disposition letter and payment schedule in accordance to Management’s final approval.
- Coordinates with other Departments for accounts undergoing reconciliation.
- Ensures timely execution of tasks assigned within given period.
- DUTIES AND RESPONSIBILITIES
Credit & Collection Assistant
Eton Properties Philippines, Incorporated
08.2012 - 03.2015
- Project Handling
- Reviews and post all daily sales and bookings parked by Operations Department in SAP sales contract.
- Prepares monthly schedule of Accounts Receivable Aging Report
- Ensures timely issuance and mailing of dunning letters to clients with delinquent accounts
- Payment History/Statement of Account Preparation.
- Accounts Cancellation Processing/Accounts Restructuring
- Assists Credit & Collection Officers in assembling data particularly for operational works
- Coordinates with various departments on accounts reconciliation & other interdependent information
- DUTIES AND RESPONSIBILITIES
Assistant Claims Examiner
Philippine Deposit Insurance Corporation
03.2009 - 08.2012
- Field Processing Operations
- Evaluates and processes peso and foreign currency claims for payment of insured deposits filed by depositors of closed banks.
- Informs the depositor of the requirements needed to process their claims and answers queries regarding their claim.
- Evaluates/verifies the authenticity of submitted documents.
- Verifies signature of depositor/s in submitted documents against bank records.
- Recommends payment of claims with complete documents.
- Home Office Processing Operations
- Evaluates, processes and recommends payments of claims with complete documents for payment of insured deposit for review and approval by the Claims Approver.
- Answers queries of depositor/claimant regarding their claim thru oral/written communication
- Process/verifies claims with loan obligations, accounts for consolidation, and claims for denial/abandonment.
- Notifies depositors regarding the status of their claims.
- DUTIES AND RESPONSIBILITIES
Office Clerk / Encoder
Banco DE Oro - Greenhills
01.2009 - 03.2009
On-The-Job Training
Pepsi-Cola Products Philippines, Incorporated
03.2007 - 05.2007
- Human Resource Department
Education
BS - Business Administration, Management
University of San Agustin
01.2008
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Leonora S Salapantan National High School
San Miguel, Iloiloundefined
Igtambo Elementary School
San Miguel, IloiloSkills
Administrative support experience
Certification
Career Service Professional Eligibility
References
- John Paul, Atienza, Assistant Manager, Local Large Group - Chat, Carelon Global Solutions Philippines, Inc., One Fintech Place, Iloilo Business Park, Megaworld Blvd, Mandurriao, Iloilo City, Iloilo
- Eufrecina M., Quilapio, Sales Administration – Remedial, Senior Manager, 09452537989, SM Develoment Corporation (SMDC), 14th Floor Two Ecom Center Tower B, Harbor Drive, MOA Complex, Pasay City, Metro Manila, 1300
- Donabelle P., Cruz, Sales Administration – Remedial, Assistant Manager, 09167871660, SM Develoment Corporation (SMDC), 14th Floor Two Ecom Center Tower B, Harbor Drive, MOA Complex, Pasay City, Metro Manila, 1300
Disclaimer
I hereby ensure that all information declared herein are true and correct to the best of my knowledge and belief. MYLENE R. PALOMERA Applicant
PERSONAL INFORMATION:
- Birth date: May 31, 1986
- Age: 37
- Place of Birth: San Miguel, Iloilo
- Citizenship: Filipino
- Religion: Roman Catholic
- Civil Status: Married
- Sex: Female
- Height: 149 cm.
- Weight: 52 kls.
Timeline
Customer Care Representative 1
Carelon Global Solutions Philippines, Inc.
08.2024 - 04.2025
Billing and Collection Assistant
SM Develoment Corporation
03.2015 - 04.2024
Credit & Collection Assistant
Eton Properties Philippines, Incorporated
08.2012 - 03.2015
Assistant Claims Examiner
Philippine Deposit Insurance Corporation
03.2009 - 08.2012
Office Clerk / Encoder
Banco DE Oro - Greenhills
01.2009 - 03.2009
On-The-Job Training
Pepsi-Cola Products Philippines, Incorporated
03.2007 - 05.2007
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Leonora S Salapantan National High School
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Igtambo Elementary School
BS - Business Administration, Management
University of San Agustin
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