Mylene Opiz
Bacoor
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Alorica - By the Bay, Ph.
09.2021 - 03.2023
- Experienced in retail and food delivery account
- Provided exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Managed high-volume calls while maintaining professionalism and composure under pressure.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School - Humanities and Social Sciences
Parañaque National High School- Main
Parañaque City08-2021
Skills
- Strong Problem Solving Skills
- Intrapersonal Skills
- Multitasking
- Attentive to Details
- Customer Service Oriented
- Typing skills
- Time Management
- Problem resolution
- Call center experience
- Computer proficiency
- Customer satisfaction measurement
Timeline
Customer Service Representative
Alorica - By the Bay, Ph.
09.2021 - 03.2023
High School - Humanities and Social Sciences
Parañaque National High School- Main