Mylene De Guzman
Virtual Assistant
Mangatarem
Summary
Dynamic Virtual Assistant with a proven track record at [Previous Employer] in enhancing client satisfaction through exceptional customer service and effective calendar management. Skilled in Microsoft Office and adept at task prioritization, I excel in organizing meetings and providing timely support, ensuring seamless communication and operational efficiency.
Overview
4
4
years of professional experience
Work History
Facility Operations Assistant
Qatar Foundation, Doha Qatar
07.2021 - 01.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Reported building issues to building management to reduce safety concerns.
- Maintained incoming and outgoing shipment and mail logs to facilitate mailroom operations.
- Increased workplace safety awareness through regular training sessions on emergency procedures and proper equipment use.
- Facilitated smooth transition during staff changes by maintaining thorough documentation of processes and procedures.
- Efficiently managed work orders from inception through completion while continuously updating stakeholders on progress.
Education
High School Diploma -
Mangatarem National High School
Mangatarem, Province Of Pangasinan, PhilippinesNo Degree - Basic Computer Learning & Windows Operating System
Philippine Embassy / DOLE / POLO OWWA
Doha, Qatar 04.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Meeting scheduling
Problem-solving
File organization
Task prioritization
Timeline
Facility Operations Assistant
Qatar Foundation, Doha Qatar
07.2021 - 01.2025
No Degree - Basic Computer Learning & Windows Operating System
Philippine Embassy / DOLE / POLO OWWA
04.2001 -
High School Diploma -
Mangatarem National High School