Adept at leveraging skills in customer service and property maintenance tracking, I significantly enhanced operational efficiency at Marbella Lane. My expertise in GUESTY and active listening facilitated seamless property management across platforms, ensuring high-quality guest experiences and streamlined team coordination. Achievements include optimizing property listings and maintenance workflows, demonstrating a keen eye for detail and critical thinking.
GUESTY- Proficient in setting up and managing multiple property listings in GUESTY and Enso. I had an expertise in syncing properties across various platforms (Airbnb, VRBO, Booking.com, etc.). and customizing listing details such as pricing, descriptions, and amenities. I'm the one assigning and managing cleaning schedules, maintenance requests, and guest check-ins.
BREEZEWAY -Assigning tasks to team members (cleaning crews, maintenance personnel) through Breezeway. And managing maintenance requests and tracking their progress from initiation to completion. I also generate and customize reports on property status, completed tasks, and maintenance history. Setting up detailed checklists for property condition to ensure consistent quality and compliance with standards. Also tracking real-time task progress and making adjustments as needed. I also efficiently scheduling tasks across multiple properties to avoid conflicts and ensure proper turnaround times between guests. And adjusting schedules based on urgent repairs or last-minute guest requests. I also share updates and task statuses to ensure everyone involved in property care is on the same page.