Mylene Barcelona
Digital Marketing Specialist With Expertise In Social Media Management And Chat Support
Kawit, Cavite
Summary
Results-driven digital marketing professional with expertise in social media management, analytics, brand promotion, content creation, problem-solving, attention to detail, and multitasking. Committed to driving measurable results, optimizing strategies, and delivering exceptional user experiences. Effective communicator and collaborator, adept at working in cross-functional teams to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Social Media Manager
Adarna Grande Hair And Nail Studio
10.2023 - Current
- Designed and implemented social media strategies to align with business goals.
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Chat Support Specialist
Joemay Trading
04.2018 - 09.2023
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Researched customer inquiries to provide accurate and up-to-date information.
- Assisted team leader with coaching and mentoring of new employees.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Metropolitan Bank And Trust Company
10.2012 - 03.2018
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Secondary Education Major in Mathematics
Philippine Normal University
Manila, Philippines 04.2001 -
Skills
Analytics and Reporting
Timeline
Social Media Manager
Adarna Grande Hair And Nail Studio
10.2023 - Current
Chat Support Specialist
Joemay Trading
04.2018 - 09.2023
Customer Service Representative
Metropolitan Bank And Trust Company
10.2012 - 03.2018
Bachelor of Science - Secondary Education Major in Mathematics
Philippine Normal University
04.2001 -
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