Summary
Overview
Work history
Education
Skills
OTHER QUALIFICATIONS
Timeline
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MYLENE A. MORALES

MYLENE A. MORALES

Dubai,UAE

Summary

  • Led onboarding strategy across 15+ MENA countries, enhancing the experience for 3,000+ new joiners annually in alignment with global processes.
  • Supported regional Graduate Development Program and learning initiatives across GCC and Levant.
  • Developed and automated a professional qualifications process impacting 4,000+ employees across service lines.
  • Provided cross-regional support for learning logistics and curriculum coordination.
  • 5+ years of experience delivering executive-level administrative support, with expertise in calendar management, travel coordination, and stakeholder engagement.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work history

MENA Onboarding Leader – Talent Team

Ernst & Young
Dubai
06.2022 - 07.2025
  • Onboarding Strategy & Implementation : Designed and executed a region-wide onboarding strategy aligned with global talent priorities and local business needs.
  • Stakeholder Collaboration : Partnered with Talent Consultants, business leaders, and HR Enablement teams to ensure consistent onboarding practices across the region.
  • Issue Resolution & Process Improvement : Acted as the escalation point for onboarding issues; identified root causes and collaborated with stakeholders for resolution.
  • Capability Assessment & Development : Identified onboarding capability gaps and implemented targeted plans to address them, including role clarity and stakeholder education.
  • Coaching & Enablement : Provided ongoing guidance and training to HR Enablement teams to enhance onboarding execution and understanding of responsibilities.
  • Operational Execution : Ensured effective and efficient adherence to onboarding processes through coordination with shared services and recruitment teams.
  • Trusted Advisor & Relationship Management : Built strong relationships with regional leaders, global teams, and cross-functional stakeholders to support strategy adoption and continuous improvement.
  • Upheld compliance standards by ensuring that all mandatory trainings were completed within stipulated timeframes.
  • Developing detailed presentations to provide overviews of company structure, policies, and practices to newcomers.

Graduate Development Consultant – Talent Development

Ernst & Young
Dubai
12.2017 - 05.2022


  • Partnered with Talent and Campus Recruitment teams to align graduate development and go-to-market strategies with business needs.
  • Engaged with regional leadership to secure buy-in and monitor graduate engagement and deployment across service lines.
  • Ensured best practices by aligning centrally developed programs with market standards and service line requirements.
  • Collaborated with shared services for accurate graduate data reporting and tracking.
  • Oversaw consistent communication, onboarding, and induction materials across regions; managed all logistics for cross-service line inductions in GCC and Levant.
  • Delivered end-to-end support for graduate inductions either onsite or virtual deployment, ensuring resource effectiveness and process adherence.
  • Monitored and improved onboarding programs based on business feedback in partnership with HR Enablement.
  • Led coordination of technical and cross-service line training programs aligned with mandatory learning and professional qualification requirements.
  • Managed graduate database, tracked learning program compliance, and maintained communication channels such as newsletters.
  • Handled training budget reconciliation, expense approvals, and cost tracking in line with policies.
  • Managed vendor and professional institute relationships across the region to support qualification pathways.
  • Coached and supported junior Talent Development and MyHR team members through training and mentoring.
  • Built cross-functional relationships to drive collaboration and understanding of Talent Development offerings, including professional qualifications.

Learning Deployment Specialist – Talent Development

Ernst & Young
Dubai
03.2015 - 11.2017
  • Provided comprehensive support to assigned Service Line by coordinating all relevant training programs end-to-end.
  • Collaborated in developing the Business Skills learning map and calendar, ensuring clear communication of curriculum annually.
  • Monitored course participation and compliance regularly, reconciling training costs against budgets quarterly.
  • Managed setup and administration of courses within SuccessFactors and Learning Tool in partnership with MyHR, including participant registration and feedback collection.
  • Acted as regional coordinator for EMEIA milestone events, handling nominations, cancellations, deployment, and onsite support.
  • Liaised with office coordinators to ensure local training aligns with the learning map and calendar, maintaining up-to-date schedules and communications.
  • Reviewed and analyzed course feedback to identify improvement areas with learning leaders and stakeholders.
  • Oversee learning course deployment plans and budgets, including managing logistics for conferences and events.
  • Sourced, managed, and prepared facilitators for course delivery to maintain high-quality learning experiences.
  • Participated regularly in Global, GCC, and Levant Learning team meetings to update on program deployment and collaborate cross-regionally.

Executive Assistant – (SAT) Strategy and Transactions Partners

Ernst & Young
Dubai
12.2010 - 02.2015
  • Managed complex calendars and schedules for Partners and Leadership Teams across GCC and Levant, ensuring conflict-free appointments and smooth stakeholder engagement.
  • Coordinated cost-effective domestic and international travel, including visa processing, accommodation, and flight arrangements for Senior Partners and leaders.
  • Organized and facilitated meetings—securing venues, preparing agendas, sending invitations, drafting minutes, and tracking follow-ups for both in-person and virtual formats.
  • Streamlined communication by managing Partners' email correspondence and prioritizing critical communications.
  • Oversee financial processes, including preparation and verification of travel, chargeable expenses, and medical claims.
  • Served as a key point of contact and gatekeeper for senior executives, handling confidential information with discretion.
  • Proactively anticipated executive needs, coordinated complex logistics, and ensured seamless daily operations.
  • Prepared briefing materials, presentations, and reports to aid executive decision-making and external engagements.
  • Fostered cross-functional collaboration by liaising between executives, internal teams, and external stakeholders to ensure alignment and follow-up.
  • Managed high-profile events and executive off-sites, overseeing logistics, vendor coordination, and participant engagement.
  • Improved administrative workflows through process enhancements and technology adoption to boost executive productivity.
  • Provided strategic project support, tracking deadlines and ensuring timely delivery of executive initiatives.

Executive Secretary – MENA Marketing Executive Director

Ernst & Young
Dubai
12.2010 - 04.2012
  • Supported MENA Partners events by coordinating marketing collateral distribution (thought leadership materials, banners) across 15+ countries.
  • Ensured timely processing and payment of all marketing supplier invoices to maintain vendor relationships and budget compliance.
  • Collaborated with regional stakeholders to gather and organize detailed Partner itineraries for upcoming events, facilitating smooth execution.
  • Provided strategic and administrative support to the regional Marketing team and Leadership Team, enhancing operational efficiency and alignment.
  • Assisted in cross-functional marketing initiatives, contributing to effective regional campaign deployment and partner engagement.

Engagement Coordinator – Assurance Executive Directors

Ernst & Young
Dubai
11.2007 - 12.2010


  • Managed and updated staff schedules for over 55 employees based on Directors' and Executives' guidance, ensuring effective resource allocation.
  • Supported cross-country inventory requests and provided inventory observation reports to assist audit planning and client coordination.
  • Oversee team time reporting and ensured accurate allocation of marketing charges to appropriate client engagements.
  • Generated financial and operational reports using EY system and tools, prepared intra-group transfers, and managed invoicing processes for timely client billing.
  • Coordinated preparation and timely delivery of proposals, Engagement Letters, and invoices in collaboration with Senior Managers to support financial statement issuance.
  • Provided administrative support including onboarding new joiners, arranging gate passes for client site access, and managing new business enquiries.
  • Monitored and tracked team holiday and annual leave, and reviewed and approved expense claims to ensure compliance and timely processing.

Executive Secretary – Managing Directors

Icon Interiors
Dubai
11.2005 - 06.2007
  • Maintains efficient filing system, update all types of correspondence, encode all date pertaining to business admin.
  • Draft, finalize inquiries to suppliers, send quotations to clients as requested.
  • Responsible for incoming, outgoing documents that need to be distributed to the team, organize meeting as required.
  • Prepare monthly reports of company's bank account, cash/bank payment voucher for various suppliers.
  • Ensured timely completion of projects by coordinating with various teams effectively.

Document Controller/ Business Processing

Municipality of Lubao
Pampanga
06.2000 - 08.2005
  • Prepare and submit monthly reports to the regional office.
  • Assess needs of clients and refer appropriate service available throughout the department.
  • Responsible for handling mail and handling certain aspects of general administration such as travel arrangement, courier/postage system, Maintain electronic and paper files.
  • Implemented state-of-the-art software to expedite document processing, fostering increased productivity.

Education

Bachelor of Science - Commerce (Computer Science)

University of the Assumption
San Fernando, Province of Pampanga
06.1995 - 04.1999

Skills

  • Proficiency in MS Office, Outlook and Teams
  • Excellent time management and project management
  • Team player and manage tasks under own supervision
  • Process automation
  • Training logistics
  • Onboarding strategy
  • Stakeholder engagement
  • Graduate development
  • Strategic Partnering
  • Operational Management
  • Team Management

OTHER QUALIFICATIONS

  • Multicultural background
  • Proven ability to achieve goals and work well in communicating effectively across all layers of organization
  • Excellent communication skills both oral and written
  • Experience in business intelligence, analytics and reporting
  • Comfortable working in fast paces dynamic environment
  • Highly adaptive; strong drive to excel having been consistently promoted in a span of 5 years in the same company

Timeline

MENA Onboarding Leader – Talent Team

Ernst & Young
06.2022 - 07.2025

Graduate Development Consultant – Talent Development

Ernst & Young
12.2017 - 05.2022

Learning Deployment Specialist – Talent Development

Ernst & Young
03.2015 - 11.2017

Executive Assistant – (SAT) Strategy and Transactions Partners

Ernst & Young
12.2010 - 02.2015

Executive Secretary – MENA Marketing Executive Director

Ernst & Young
12.2010 - 04.2012

Engagement Coordinator – Assurance Executive Directors

Ernst & Young
11.2007 - 12.2010

Executive Secretary – Managing Directors

Icon Interiors
11.2005 - 06.2007

Document Controller/ Business Processing

Municipality of Lubao
06.2000 - 08.2005

Bachelor of Science - Commerce (Computer Science)

University of the Assumption
06.1995 - 04.1999

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MYLENE A. MORALES