Myleen Toca
299 Sampaloc Street, Barangay Cembo, Taguig City
Summary
Accomplished Billing Analyst at Accenture Inc, Philippines, adept in invoice processing and fostering team collaboration. Demonstrated expertise in data analysis and issue resolution, achieving a 90-100% quality score in transaction processing. Excelled in training and mentoring, leveraging skills in Salesforce CRM and Microsoft Office to drive efficiency and accuracy in billing operations.
Overview
15
15
years of professional experience
Work History
Billing Analyst
Accenture Inc, Philippines
10.2022 - Current
- Perform core business process transactions, including contract entry, data capture, and data verification, according to standard delivery procedures.
- Weekly sync with the Global Process MAnager and monthly interface with the Controllership team to resolve billing inquiries and discrepancies for KR invoices.
- Conducted monthly invoice reconciliations to verify invoice accuracy.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
- Conducts scheduled manual billing.
- Implement process improvements to the billing process and procedures to enhance accuracy and efficiency.
- Conduct quality checks on the contracts that was processed by the team member.
- Responds to account manager concerns and questions thru email or chat.
- Ensures tasks are performed in accordance with service level agreement objectives.
Transaction Processing Associate
Accenture Inc., Philippines
09.2017 - 10.2022
- Performed data entry tasks, interpreting handwritten contracts, and keying the information into various client tools.
- Handles sensitive information with the utmost care and integrity.
- Maintained a 90-100% quality score throughout the performance of the role.
- Demonstrated adaptability by quickly learning new systems and processes as needed to ensure smooth transitions during system upgrades or changes in company protocols.
- Provided support during peak periods or staff shortages to ensure that all transactions were processed accurately and in a timely manner without compromising customer service levels.
- Trained new tema member on procedures and guidelines to effectively execute daily tasks.
Customer Service Consultant
Sutherland Global Service
09.2014 - 05.2016
- Primary responsibilities are focused on customer contact not transaction processing.
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Analyze customer issues and determine appropriate solutions or actions.
- Collaborated with team members to share best practices and improve overall performance within the department.
Records Management Associate (Project Based)
NetSuite (Philippines)
04.2014 - 07.2014
- Conducts customer records clean up.
- Review file to ensure that they are complete and correctly classified.
- Perform electronic and physical verification of documents.
- Maintained strict confidentiality of sensitive information, ensuring proper storage and access controls.
- Responds to credit and collections team lead.
Hiring and Training Assistant
Rural Bank of Guinobatan Inc.
02.2013 - 10.2013
- Handles the hiring of new staff specifically by conducting preliminary interview, preliminary exam etc.
- Facilitates the internal training and responsible on the external invitations for other trainers outside the company.
- Coordinates with Head Offices regarding assignment and deployment of staff.
- Handles the insurance of company owned vehicles including motorcycles and 4-wheeled vehicles.
- Performs other relates tasks as maybe assigned from time to time.
Microfinance Bookeeper and Teller
Rural Bank of Guinobatan Inc.
10.2012 - 02.2013
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Perform day-to-day financial tasks, such as entering and maintaining accurate records of financial transactions, including payments.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintaining the petty cash funds and ordering office supplies.
Microfinance Account Officer
Rural Bank of Guinobatan Inc, Micro Banking Office
01.2010 - 09.2012
- Evaluate loan applications and assess the creditworthiness of potential borrowers.
- Process loan disbursements and ensure proper documentation and compliance with lending policies.
- Monitor loan repayments and follow up on overdue accounts.
- Developed strong relationships with microfinance clients by promptly addressing inquiries or concerns related to their accounts.
- Conducts regular meetings with microfinance clients to understand their financial needs and provide personalized financial advice.
- Monitor the performance of loan portfolios and track key performance indicators (KPIs) such as portfolio at risk (PAR).
Education
Bachelor of Arts - Communication Major in Audio Visual Communication
Bicol University College of Arts And Letters
Daraga, Province Of Albay, Philippines 04.2001 -
High School Diploma -
Divine Work College Highschool Department
Legazpi, Philippines 04.2001 -
No Degree - Elementary Graduate
Bagumbayan Elementary School
Legazpi, Philippines 04.2001 -
Skills
Invoice Processing
Training and mentoring
Data Analysis
Issue Resolution
Salesforce CRM
Data entry proficiency
Invoicing proficiency
Microsoft Office
Billing Data Verification
Problem-Solving
Time Management
Multitasking
Timeline
Billing Analyst
Accenture Inc, Philippines
10.2022 - Current
Transaction Processing Associate
Accenture Inc., Philippines
09.2017 - 10.2022
Customer Service Consultant
Sutherland Global Service
09.2014 - 05.2016
Records Management Associate (Project Based)
NetSuite (Philippines)
04.2014 - 07.2014
Hiring and Training Assistant
Rural Bank of Guinobatan Inc.
02.2013 - 10.2013
Microfinance Bookeeper and Teller
Rural Bank of Guinobatan Inc.
10.2012 - 02.2013
Microfinance Account Officer
Rural Bank of Guinobatan Inc, Micro Banking Office
01.2010 - 09.2012
Bachelor of Arts - Communication Major in Audio Visual Communication
Bicol University College of Arts And Letters
04.2001 -
High School Diploma -
Divine Work College Highschool Department
04.2001 -
No Degree - Elementary Graduate
Bagumbayan Elementary School
04.2001 -
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