Myl Bryan De La Cruz
ILOILO
Summary
Dynamic Customer Service Representative with a proven track record at Telus Digital, Trualliant and ASA Philippines Foundation inc, excelling in service excellence and problem-solving. Enhanced customer satisfaction through effective conflict resolution and efficient account management. Detail-oriented in data handling, ensuring compliance and accuracy in all processes while fostering collaboration across teams.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TELUS DIGITAL
02.2024 - 01.2026
- Managed customer accounts, providing updates and clarifying service options effectively.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Lead Verification Specialist
Trualliant
03.2024 - 01.2025
- Conducted thorough verifications of client data to ensure compliance with regulatory standards.
- Identified discrepancies in client information, resolving issues efficiently to maintain data integrity.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
Microfinance Officer
ASA Philippines Foundation Inc
09.2019 - 03.2023
- Managed daily operations to ensure compliance with organizational policies and procedures.
- Coordinated communication between departments to enhance workflow efficiency and information sharing.
- Cross checking client savings and Loan balance.
- Conduct House visit and prepared loan disclosures.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Information Technology
Northern Iloilo Polytechnic State College
Lemery, Iloilo06-2019
Skills
- Service excellence
- Problem-solving skills
- Detail-oriented data management
- Administrative paperwork handling
- Appointment scheduling
- Troubleshooting and technical support
- Product sales
- Account record updates
Timeline
Lead Verification Specialist
Trualliant
03.2024 - 01.2025
Customer Service Representative
TELUS DIGITAL
02.2024 - 01.2026
Microfinance Officer
ASA Philippines Foundation Inc
09.2019 - 03.2023
Bachelor of Science - Information Technology
Northern Iloilo Polytechnic State College